**Account Support SR Analyst** **Location: Milan, Italy** **Our Customer Success Managers:** + Proactively engage with customers to understand their needs, challenges, and objectives. + Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership. From onboarding through the full customer lifecycle + Develop a deep understanding of the customer's business and industry to provide tailored solutions and advice. + Work closely with customers to create and execute a success plan that aligns with their business objectives and maximizes the value they receive from our solutions. + Act as a customer advocate within the company, representing their feedback and needs to relevant teams. + Ensure timely resolution of customer issues, working closely across NCR teams. + Provide education and resources to customers to enable them to effectively use our products/services. **Minimum Qualifications:** + 1+ years of professional experience in a Customer Success, Account Management, or Project Management role, + Enthusiasm NCR's mission and eagerness to become a part of our collaborative, friendly, and dynamic team + Detail-oriented with strong analytical, writing, and communication skills + Must be able to develop and grow relationships with customers + Experience working with full lifecycle of customer success + Fluency in written and spoken English Offers of employment are conditional upon passage of screening criteria applicable to the job. \#LI-BM1