We are seeking a detail-oriented and motivated Accountant - Collection role to join our dynamic team. In this role, you will be responsible for managing and optimizing the collections process, ensuring timely collection of outstanding debts while maintaining positive relationships with clients. You will analyze data, identify trends, and implement strategies to improve collection efficiency.

We will count on you to:

Debt Collection: Contact customers or clients with overdue accounts to initiate the collection process. Use various communication methods, such as phone calls, emails, or letters, to remind them of their outstanding payments and negotiate payment arrangements.

Payment Negotiation: Work with customers to establish payment plans or negotiate settlements to resolve outstanding debts. Assess customers' financial situations, propose suitable payment options, and document agreed-upon payment arrangements.

Account Reconciliation: Review customer accounts to identify discrepancies, errors, or disputes related to outstanding balances. Investigate and resolve any billing or payment discrepancies in collaboration with internal teams, such as billing or customer service.

Customer Communication: Maintain regular communication with customers regarding their overdue accounts. Provide excellent customer service by addressing their concerns, answering inquiries, and providing necessary documentation or information related to outstanding debts.

Collection Documentation: Maintain accurate and up-to-date records of collection activities, including communication logs, payment agreements, and any relevant documentation. Ensure that all collection records are organized and easily accessible for reference and audit purposes.

Reporting and Analysis: Generate regular reports on collection activities, such as collection rates, aging of accounts receivable, or delinquency trends. Analyze collection data to identify patterns, potential issues, or areas for improvement in the collection process.

Compliance: Ensure compliance with relevant laws, regulations, and company policies related to debt collection practices. Stay updated on changes in collection regulations and implement necessary adjustments to collection processes as required.

Escalation and Legal Action: Assess the need for escalation or legal action in cases where customers fail to respond or make satisfactory payment arrangements. Collaborate with legal teams or external collection agencies to initiate legal proceedings or debt recovery actions when necessary.

Relationship Management: Build and maintain positive relationships with customers to facilitate effective debt collection. Use effective communication and negotiation skills to handle difficult or sensitive situations while maintaining professionalism and empathy.

Continuous Learning: Stay updated on industry trends, best practices, and legal requirements related to debt collection. Seek opportunities for professional development to enhance skills and knowledge in the collection field.

May assist in the development and implementation of internal accounting policies, transitions to and from teams both onshore and offshore, procedures and process improvements for general accounting functions.

Verifies work of and provides guidance to less experienced levels of accountants.

Perform other duties as assigned.

What you need to have:

Bachelor's degree in Accounting, Business Administration or related fields.

At least 3-5 years of work experience in Credit Control (AR management)

Good knowledge and skill in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).

Good knowledge of Life, Health, and PA insurance coverage and business operations.

Excellent communication skills, both written and verbal, and presentation skills.

Proficiency in English, both writing and speaking.

Having a growth mindset, creativity & initiative, critical thinking, and decision-making skills.

High responsibility and ability to work under pressure.

Good time management with job prioritization.

Strong sense of urgency with an excellent service mind.

Experience in the Broking industry is a plus.

What makes you stand out:

Relevant Experience: Highlight your previous experience in collections, accounts receivable, or financial analysis. Specific examples of successful collection strategies or improvements you implemented can demonstrate your effectiveness.

Strong Analytical Skills: Emphasize your ability to analyze financial data, identify trends, and make data-driven decisions. Mention any tools or software you are proficient in that aid in data analysis.

Communication Skills: Showcase your excellent verbal and written communication skills. Being able to effectively communicate with clients regarding outstanding balances and payment arrangements is crucial in collections. Problem-Solving Abilities: Provide examples of how you have resolved disputes or issues with clients. Your ability to navigate challenging conversations and find solutions can set you apart.

Attention to Detail: Stress your meticulous nature and ability to maintain accurate records. This is essential in ensuring that all transactions are correctly documented and that discrepancies are quickly identified.

Knowledge of Regulations: Familiarity with relevant laws and regulations related to collections and debt recovery can be a significant advantage. This knowledge can help ensure compliance and mitigate risks for the company. Technological Proficiency: Mention your experience with accounting software, collections tools, and Microsoft Excel. Being tech-savvy can enhance your efficiency and effectiveness in the role.

Team Collaboration: Highlight your ability to work collaboratively with other departments, such as sales or customer service, to resolve issues and improve the overall collections process.

Customer-Centric Approach: Emphasize your commitment to maintaining positive relationships with clients while ensuring timely collections. A customer-focused mindset can help in negotiating payment plans and resolving disputes amicably.

Continuous Improvement Mindset: Show your willingness to learn and adapt by discussing any professional development courses, certifications, or training you have undertaken related to accounting or collections.

Why join our team:

Competitive salary and benefits package.

Opportunities for professional development and career advancement.

A supportive and inclusive work environment.

Flexible working hours, hybrid work options, wellness programs.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.