6161 Rothway St,
Houston, TX 77040
The Business Support Center is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified Accounting Call Staff Lead to our team.The Call Staff Lead will assist a small group of agents and help with all customers/vendors’ Q&A needs with minimum supervision. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment, with job training and advancement opportunities Responsibilities Answering phone calls for different departmentsGather of collect information to generate reporting from Zoom Workplace and activity Call Logs to the ManagerResponding promptly to customer inquiries via phone or emailLeading and coaching a small team. Ensuring help is available when needed for the Team, Departments, Manager, etc.Sending emails to corresponding departments and following up emailsTake notes and logging in to Excel spreadsheet (Data Entry)Downloading PDF statements and forwarding to vendorsLooking up copies of checks for customer and vendors in CDKReporting and escalations of department-related topics Qualifications Ability to adapt to changes within the company or department structureCapability to assist with 3 different departments’ phone calls (F&I, AR, AP)Explain product contracts and company policiesAbility to navigate CDK and DocuWareKnowledgeable in Word, Excel and PDF programs (Intermediate or Expert)Communicate daily with a wide range of customers and company departmentsAssist in training new staff on customer service protocols and software toolsCollaborate with team members to continuously improve our serviceExcellent time management skills, ability to multi-task and prioritize workAttention to detail and problem-solving skillsExcellent written and verbal communication skillsCovering receptionist desk when needed
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer
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