Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

The responsibility of the Senior Account Manager position is to develop and maintain strong client relations skills and operational knowledge and support Senior Management in every aspect of PAR North America’s business. The Senior Account Manager must be proficient in their respective department and service all clients and recovery vendors.

Responsibilities and Duties:

Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client, vendor, auction or customer questions.

Develop operational knowledge and processes for the team’s assigned clients. This includes writing all procedural manuals and any other process documentation.

Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.

Train, mentor and give direction to Accounting Operations Specialists. 

Review and process reports such as Pending Charges, Compliance Reports, Monthly Scorecards and other managerial reporting.

Schedule, prepare and participate in client conference calls and always maintain client relationships.  

Manage team efficiency and productivity using Management Operating System (MOS). Regularly review and monitor individual MOS results as well as complete weekly Action Items as needed. 

Manage team schedules based on assignment volume and headcount needs.  

Keep Senior Management informed of potential problems, changes or issues on a daily basis as well as weekly recap report.

Handle all personnel and HR duties relating to team. This includes delivering employee reviews, Corrective Actions and additional training as needed. 

Schedule and preside over weekly team meetings as well as weekly individual meetings with Accounting Operation Specialists.

Maintain daily and weekly reports per senior management request using Microsoft Excel.

Act as liaison between client, customer and recovery vendor.

Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems and integration partner systems. 

Maintain high level of accuracy and productivity in all daily activities. 

Ensure accounts payables and receivables are up to date and within service level agreements

Ensure quality of invoices and checks submitted

Inform senior management if invoice payments are reaching past limits established by statement of works to ensure action is taken when needed

Send weekly updates of accounting issues and concerns

Perform other duties as directed by PAR Senior Management.

Skills and Abilities

Excellent organizational and communication skills. Must be able to clearly and effectively communicate verbally and in writing. 

Competent Microsoft Office skills required.  Daily use of Microsoft Outlook, Excel and other Microsoft Office products.

Implement and assure adherence to all company policies and procedures.

Demonstrate a commitment to stated values and business ethics.

Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Educational Requirements and Qualifications:

Bachelor’s degree Is required.

2-3 years’ experience in a supervisor or lead role is required.

Previous customer service, recovery, collections, or remarketing experience is preferred.

What We Offer: 

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match 

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer 

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement 

Sound like a match? Apply Now - We can't wait to hear from you!