Trotter & Morton Facility Services delivers 24/7 preventative and predictive mechanical system maintenance and repair services to condominiums, commercial, and institutional buildings.
We are currently seeking a detail-oriented Accounting Specialist / Dispatcher to join our Kansas City team. This dynamic role combines accounting responsibilities with service dispatch coordination and is ideal for someone who thrives in a fast-paced environment and enjoys balancing administrative and customer-facing tasks.
At Trotter & Morton, we believe our people are our greatest asset. We're proud to foster a culture that values hard work, innovation, and teamwork. If you’re committed, reliable, and ready to grow with a respected industry leader, this could be the role for you!
What’s in it for you
Base Salary Range: $50,000.00 - $55,000.00 based on experience Medical Insurance 2 weeks accrued vacation 3 accrued personal days Sick time accruals (based on state law rates) Training and development program
Roles and Responsibilities
Take care of the data entry associated with billing, job costing, accounts receivable, and accounts payable Assist with various timesheet and payroll functions Answer customer calls and dispatch technicians Communicate with the Manager, Service Technicians and Customers daily Provide support to business systems, accounting, and any other department as needed Obtain customer payment information File all appropriate paperwork Perform other duties as required Utilize the dispatch software to effectively maintain work schedule for service representatives and assure that customer commitments are met Dispatch service representatives according to the schedule Receive customer calls and adjust schedule as required Coordinate and dispatch service technicians based on the Service Representative's skills, nature of the customer's requirements and geographic location of customer and appropriate field staff Advise service manager of customer complaints to expedite resolution ensuring and maintaining long term relationships. Communicate resolution to customer Determine and dispatch appropriate service representative to ensure quick and efficient resolution of problems while building and maintaining customer confidence and satisfaction. Keep the customer informed on action taken Sufficiently knowledgeable about geographical layout to make logical decisions concerning reassignment for urgent calls, assignment of scheduled work, reactions to problems, purchasing and transfer of tools, materials and equipment Based on the backlog of planned work, equipment availability, tolls and personnel available, provide effective work schedules for field staff to maximize uses of skills while cost effectively meeting customer needs and providing contingency time for emergency calls Document and report any work progress in writing regarding field performance, material, subcontracts, scheduling, etc Build and maintain rapport and positive working relationships with field and office personnel to resolve problems, employ opportunities and maximize profits Make priority decisions to dispatch personnel and equipment in accordance with applicable contractual agreements Maintain awareness of high credit risk customers and obtain approval from Supervisor prior to authorizing service Audit service reports weekly in accordance with established procedures Provide support for any special projects as assigned by your service manager Perform other duties as assigned
Required Skills and Abilities
Ability to learn new software with proficiency of Microsoft Office applications, specifically Microsoft Excel Professional, approachable and customer-service oriented Strong work ethic and positive team attitude Attention to detail and a high degree of accuracy Good mathematical and analytical skills Strong oral and written communication skills Solid understanding of all aspects of A/R processes and practices
Required Education and Experience
Accounts payable and receivable data entry experience Customer Service experience Applying credits and debits experience Accounting Degree or Diploma considered an asset
We firmly believe our employees are our best assets and we are committed to providing ongoing training and support to allow them to reach their full potential. Trotter & Morton Group of Companies is an industry-leader in safety, and we strive for an incident-free workplace in all aspects of our operations. If you have a strong work ethic and commitment to excellence, apply today and build a rewarding career as a member of our high-performing team.
Our Commitment to Diversity
The Trotter & Morton Group of Companies is an equal opportunity employer. We are committed to hiring talented, qualified professionals without regard to race, age, gender, or any other protected ground and to providing an environment without discrimination.
Every effort is made to provide fair and equal employment and development opportunities and to ensure that our policies regarding hiring, compensation, promotions, and transfers are based solely on skills and capabilities, job requirements, job performance, and other job-related criteria.
We thank all applicants in advance, however, we will only contact candidates selected for an interview.