As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

Position Title: Accounts Payable Specialist I

Location: Trés Rios, Cartago - Costa Rica and Flex Office

 

Position Overview

The Accounts Payable Specialist I will provide expert support by resolving vendor and internal inquiries via phone and email, ensuring timely and accurate responses. Responsibilities include assisting with invoice status, payments, tax certificates, and reconciliation tasks while maintaining high customer service standards. The role also involves logging queries, monitoring KPIs, and escalating complex cases to the appropriate teams.

 

Primary Responsibilities

Provide expert advice to resolve incoming queries either by phone or email, diagnosing a solution/response through use of expert knowledge & reference to knowledge bases as per agreed service levels. Assist with invoice details related to a received payment on a certain date. Assist with information related to invoice status for payment. Assist with issuance of payment remittance notice. Assist with issuance of Tax Exemption Certificate and Tax Withholding Certificate for Vendor’s payments. Log all calls and emails using the helpdesk Tracking tool. Implement and follow through any changes to agreed standards and timescales. Escalate more complex/handoff queries to the relevant process team in Purchase to Pay as necessary. Generation and follow up of Query Handling weekly defined KPI’s to measure and improve processes. Customer Service - Maintain a high degree of customer service to vendors and internal H.B. Fuller employees utilizing the department’s services. GRIR reconciliation and follow up. Root cause analysis for escalations into de AP process. 

 

Minimum Requirements

• High School diploma/GED or outside the US professional course

• English - Advanced

 

 

Preferred Requirements

• Knowledge of the SAP system

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.