Emerson’s 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Accounts Provisioning Analyst, IT Service Desk, you will be joining a team responsible for overall user account management and system administration.

In this capacity, you will have experience providing access and licenses and fulfilling other IT-related requests. You will also get exposed to an ITIL-savvy team and interact with various levels within the organization. This gives you a very vital role in helping drive growth platforms and supports operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! Majority of the roles are currently in a hybrid working setup, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

To learn and build experience in an ITIL-aligned Service Desk team. To create a positive consumer support experience by interacting with consumers at different levels within the organization. To monitor personal and team queue incidents, request ticketing system, and ensure consumers are properly handled and updated. To create and update knowledge articles.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to learn and get things done. You can efficiently carry out tasks independently. You're a proactive self-starter and highly innovative in approaching problem-solving. You can proficiently communicate ideas, identify pain points within the team, and propose changes. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

Experience in working as an IT Service Provider. Specific knowledge in Software and Hardware troubleshooting. In-depth knowledge of Microsoft Windows 7, Microsoft Office 365 suite, and up. Experience in using service desk ticketing tools, Service Now experience is a plus. Excellent customer service orientation.

Our Offer to You:

Make a difference with the work you do.

By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.

At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.

Join us and be part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go! 

 

 

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