Overview AMERISAFE is seeking a detail-oriented, productivity driven professional to add to our “Excellence Team” based in DeRidder, LA. In this position you will p ro v i d e assistance to policyholders with premium reporting and account inquiries. Must demonstrate the ability to actively listen to customer questions and concerns and provide a polite and professional response. Rely on instructions and pre-established guidelines to perform the functions of the job. Upon an offer and acceptance of employment with AMERISAFE, you will be required to complete our pre-employment screening, which includes a criminal background check, a 10-panel drug test and, if applicable, a review of your motor vehicle report. A 10-panel drug test includes amphetamine/methamphetamine, barbiturates, benzodiazepines, cocaine metabolite (BZE), marijuana metabolite (THCA), methadone, methaqualone, codeine/morphine, phencyclidine, propoxyphene. Qualifications + Strong organizational, communication, negotiation, and decision making skills + Collections or customer service experience is preferred, but not mandatory + Positive attitude + Requires a working knowledge of Word and Excel + Basic typing and computer skills + Excellent understanding of the English language + High school diploma Responsibilities + Accurat e entry of payroll i n fo r m a t i o n rec e ived from the p o l i c y h o l d e r + R ou t i n e outbo u nd/ inbound courtesy telephone calls to customers to ensure receipt of b i lli n g s / i n v o i c e s + R o u t i n e o u t b o u n d / i nboun d c a lls to a g e n t s regard ing account d e t a i l + W o rk s closely w i t h coord inator to determine course o f act ion to resolve delinquent status of account b a l a n c e s + Re c o nc iliation of account b a l a n c e s + Pre p are s w r i tt e n corres po n d enc e to the policyholder regard i n g account d e t a il + R ev iews the collection workshee t w e e k l y to ensure timely c o ll e c t i o n e ff o rt s + M o n itors accounts for timely c an c e ll a t i o n i s s u a n c e + I s s u e s timely notification of account status for submission to independent bureaus and NCCI + P e rforms a dd i t i o n a l ass ignments and s pe ci a l p rojects as requested by s up e rv i s o r + Fo st e r the A M E R I S A F E cu lture by embracing the pillars of c on s i s t en c y , fo c u s , fr u g a l i t y , o w ners h ip and s e rv i c e Job ID2024-1979 Job LocationsUS-LA-DeRidder Posted Date2 months ago(9/9/2024 10:44 AM) DepartmentAudit Location : CityDeRidder