Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarship, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar’s Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.
Responsible for the data entry of Accounts Receivable adjustment forms according to policy. Responsible to monitor delinquent students’ due and send past due emails. Must certify claims for the debt set-off program according to state and university policies. Responsible for answering incoming calls to the main Bursar line on a rotating basis. Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner.

Responsible for the data entry of Accounts Receivable adjustment forms according to policy. Responsible to monitor delinquent students’ due and send past due emails. Must certify claims for the debt set-off program according to state and university policies. Responsible for answering incoming calls to the main Bursar line on. Must be able to consistently provide excellent customer service, which includes the ability to analyze and explain financial transactions posted to customers’ accounts in a clear and concise manner.