PagerDuty is seeking an Accounts Receivable/Collections Specialist to join our diverse, customer-focused team in Lisbon! As an Accounts Receivable/Collections Specialist, you will be responsible for decreasing our Order-to-Cash cycle by optimizing our existing collections process and leveraging new systems and tools on our global accounting and finance team. This is an exciting opportunity to leverage your knowledge of B2B AR and Collections to bring solutions and diverse thoughts while working in a fast-paced environment. The ideal candidate will be able to work independently with a strong sense of urgency, working closely with cross-functional teams (sales, deal desk, finance, tax, etc) and clients directly.

KEY RESPONSIBILITIES  

Independently managing a collection portfolio of 400-500 invoices each month. Manage and respond to customer invoicing inquiries via email and Salesforce Queue. Resolve customer disputes as they pertain to payment of outstanding balances to ensure prompt settlement of the invoice. Ensure timely and accurate payment application of daily cash receipts on team rotation;  preparation by meticulously compiling and reviewing payment transactions. Provide excellent customer service to both internal and external customers. Collaborate and build trusted partnerships with internal and external stakeholders to facilitate payments. Participate in team planning meetings. Meet defined monthly AR goals and activity metrics. Team player able to assist where needed. Independently create ad-hoc reporting utilizing Zuora, SalesForce, and Excel. Support audits by providing necessary documentation.

BASIC QUALIFICATIONS

3+ years high volume B2B collections experience. Knowledge of Collections, Cash Applications, and Billing procedures. Able to create ad-hoc reporting utilizing Zuora, SalesForce, and Excel. Ability to prioritize and manage multiple responsibilities.

PREFERRED QUALIFICATIONS

Someone who takes initiative, anticipates challenges, and acts without being prompted. You should be self-motivated and always looking for ways to contribute and improve. Commitment to excellent customer service. You are an analytical thinker who can evaluate situations from multiple angles, identify potential issues, and develop innovative solutions. You don't just accept the status quo but consistently question existing processes with the goal of enhancing efficiency. Ability to communicate clearly and professionally to all levels of the company and external vendors. Experience in the tech or comparable industry with the ability to operate in a fast-paced environment. Experience with Google Workspace/Microsoft Office products.  Experience with Zuora and SalesForce experience a plus.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!