Summary

Accounts Receivable Coordinator supports a team, by managing workload assignments, troubleshooting technical issues, handling customer escalations, onboarding or remedial training, initiating or supporting continuous improvement projects, and creating or maintaining process documentation.

Responsibilities

Creates reporting and workload documents for team assignments (PeopleSoft, ServiceNow, etc.)Manages payment application processes including customer outreach, level 2+ research requests, account maintenance, other accounting, and administrative tasksResponsible for documenting processes and training new team membersResponsible for documenting errors and providing remedial training for existing team membersResponsible for quality assurance, including auditing of sample data and any training or continuous improvement recommendationMake customer service a priority for both internal and external customers (Support Inquiry/Research Specialists)

Experience  

 2+ years of experience in Accounts ReceivableExperience leading a team or projectAdvanced working knowledge of ExcelProcesses documentation and training experienceStrong analytical and data analysisExcellent organizational skills and attention to detailExcellent communication and relationship-building skillsCustomer service focusedConflict management skillsAbility to manage multiple tasks concurrentlyStrong organizational and follow-up skillsResults drivenContinuous improvement or technical support experience preferredPeopleSoft experience preferred

Education

Bachelor’s degree preferred

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.