Role Summary:

To maximise IQVIA cash flow through the timely and accurate collection of customer invoices as per IQVIA financial policies & procedures. To drive resolution of customer queries engaging with the relevant stakeholders.

The role is hybrid with 1 day per month in the office. If the selected candidate prefers to work from the office more regularly, we can adapt to it.

Key Accountabilities:

Maintenance of the Accounts Receivable ledger

Contacting customers with regards to payment / queries

Timely internal communication to Business Line of debt status and problem escalation

Principal Responsibilities:

Collect outstanding debts required to meet cash forecast and past dues targets.

Take ownership and drive resolution of customer queries, engaging with project team and other relevant stakeholders.

Resolve, assign and escalate issues relating to Accounts Receivable as required.

Participate in continuous improvement activities to exceed customer expectations and promote a professional finance organisation.

Maintain AR customer accounts including identification of daily payments, bank charges, and debit/credit matching.

Weekly/Monthly reporting of cash collections, ledger status and collection issues

Twice monthly AR/GL reconciliations

AR Customer Refunds

Qualifications/Experience:

Previous experience of Receivables / cash collection is essential

Competent use of Microsoft Excel

Previous experience of using financial software packages is preferable (PeopleSoft)

Critical Skills / Competencies:

Self-motivated team player

Excellent attention to detail and focus

Ability to recognise, assign and escalate collection problems

Customer oriented

Excellent communication skills – by telephone, written and in person

Prioritises their schedule and workload to enable ‘turnaround times’ specified in the Service Level Agreements to be met

Positive, constructive and innovate approach; good problem solver

Demonstrates flexibility during monthly, quarterly or year-end closings

Can embrace change and participates in continuous improvement activities

Good understanding of “order to cash” and business processes

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com