Amazon's Finance Operations department is seeking for a Financial Analyst to support Accounts Receivable for AMERICAN countries.
Please be aware you should be fully proficient in Spanish and English.
This person will be responsible for the following, but not limited to:
· Full cycle of Accounts Receivable Collection process, including: research, analysis, resolve account discrepancies, unapplied and unidentified payments, calling customers to perform collections activities and provide high quality customer experience.
· Process and reconcile account receivables
· Managing and resolving payment application discrepancies to ensure timely and accurate receivables.
· Managing internal and external Collection inquiries.
· Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information.
· Following Standard Operating Procedures and process workflows. Also, SOP creation and maintenance.
· Collaborating with the Global Finance Operations team and internal business partners in the US, CA, LATAM and new Geo Launches.
· Timely publish report via weekly metrics and provide status updates on projects
· Participate in operational excellence activities
. Analyze existing processes and recommend process improvements for same while managing all internal controls on documents.
· Ensure financial compliance controls are in place and running effectively.


Key job responsibilities
· Responsible for the full cycle of the AR Collections process for US, BR, MX markets and coming launches.
· Meet the Operational and Internal goals for each Collection process.
· Pull and analyze large amounts of data from different sources (ERPs, Bank statements and Agings) to identify and mitigate discrepancies and defects through detailed analysis
· Provide support on audits and self-inspections performed to review Account Receivables Collections processes due to Tax reforms requirements for US, BR, MX and new markets
· Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them.
· Be a main POC across AR Team that enables proper conflict resolution and critical thinking.
· Think Big by expediting noncollectable balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers.
· Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization.
· Engage in collection management processes as necessary


A day in the life
You will review your assigned AR accounts in order to resolve discrepancies as well as prioritize issues resolution by Deep Diving across common issues, unapplied, unidentified, inter-company payments and other problems.

You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders of your AR portfolio.

Also, You will be able to determine the right moment when management support is required for critical and high risk accounts resolution.

Emails, conference calls and meetings are expected as you resolve some issues on daily basis.

About the team
We are the FinOps Accounts Receivable Team.
Our operation covers AWS and Non AWS services including Retail, Studios, Fuse and others.
We partner with both internal and external customers located in across the globe to deliver a high quality E2E process.
Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards.