Join our team as a Credit & Deductions Specialist, where you'll review deductions, resolve customer issues, and ensure smooth account management.

If you have strong attention to detail, great communication skills, and at least six months of office customer service experience, we want to hear from you!

Bonus points for SAP, deductions experience, or Spanish skills. Apply today!

 

Day-to-Day Role:

Review daily deduction report and take actions to pull back up, code, and route to the appropriate department for research and resolution Communicate  with customers and other departments on orders status and research, analyze and resolve customer issues Contact customers regarding deductions submitted with inadequate supporting documentation Maintain customer contact notes for assigned customers Notify internal and external customers on order status Respond to inquiries related to credit issues, past due balances, order status, payment application and deductions from customers, Sales Representatives, and Customer Service Representative Create/distribute remittance memos for un-allowed deductions Follow up on unresolved deductions and invoices using the deduction and collection modules Monitor and ensure timely credit evaluation of orders and review cash receipts or unresolved past due balances Account reconciliation and reporting Consult and keep management apprised on significant account developments or activities

 

Core Skills and Qualifications:
The ideal candidate must possess all of the following:

High school diploma or equivalent Six (6) months of customer service experience in an office environment Strong attention to detail and accuracy Ability to work independently, multi-task, and make sound decisions without immediate supervision Excellent verbal and written skills necessary in order to communicate to internal and external customers Six (6) months of experience with Microsoft Outlook

Preferred Skills and Qualifications:

Coursework towards Associate's Degree One (1) year of clerical experience in an office environment Six (6) months of deduction experience iSeries or SAP experience Bilingual in Spanish

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

https://www.dartcontainer.com/eeoaa/