Responsibilities General Profile • Must have 2 to 3 years experience in Accounts Receivable or equivalent. • Requires advanced skills and expertise in a variety of client service and business support processes. OR • Applies depth of knowledge in key technical processes typically requiring specialized accreditation for technical certification • Actively troubleshoots; anticipates patterns and links; looks beyond the immediate problem to the wider implications • May handle escalations or act as an informal resource or team lead for colleagues with less experience • Works autonomously within established procedures and practices • Basic written & spoken French will be an added advantage. Functional Knowledge • Requires advanced skills and expertise in a range of processes, procedures and systems within a client/business support context OR depth of knowledge within an technical method to perform a broad range of complex work assignments • Broad understanding of the processes and methodologies of the technical discipline Business Expertise • Good to have exposure to direct communication with onshore & offshore clients • Understands how own and related teams efforts impact broader organizational objectives • Target oriented. Leadership • May provide subject matter guidance to more junior team members – but is not a supervisor Problem Solving • Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent Impact • Impacts the quality and effectiveness of multiple teams Interpersonal Skills • Exchanges and conveys detailed information in a concise and logical way; handles sensitive information; role models resolution of exceptions in a service context OR • Exchanges advanced technical information and ideas effectively; uses tact and diplomacy when dealing with own and other teams