Overview Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! The Accounts Receivable (AR) Specialist is a key player in managing the company's cash flow and ensuring the efficiency of the accounts receivable process. This role is responsible for accurate and timely invoicing, monitoring outstanding payments, and collaborating across departments to resolve any billing issues. The primary objective of the AR Specialist is to minimize overdue payments while maintaining strong customer relationships and ensuring a smooth, organized AR operation. Experience with the Finance and Operations (F&O) module in Dynamics 365 and related tools is required. Responsibilities Invoicing and Billing Prepare and issue accurate invoices in alignment with contractual terms, ensuring all relevant agreements are met. Thoroughly review sales contracts, purchase orders, and supporting documents to ensure proper documentation and invoicing accuracy. Collaborate closely with sales and customer service teams to address and resolve any discrepancies in the billing process. Ensure precise coding, classification, and recording of invoices to facilitate accurate account tracking and reporting. Payment Processing and Application Accurately record and apply incoming payments to customer accounts, ensuring timely updates to financial records. Reconcile payments with outstanding invoices, promptly resolving discrepancies to maintain accurate financial data. Proactively monitor overdue accounts, facilitating timely payments while maintaining positive customer relationships. Customer Communication Professionally communicate with customers regarding outstanding balances, payment reminders, and billing inquiries, maintaining a customer-centric approach. Provide exceptional customer service by promptly addressing and resolving customer concerns related to their accounts. Work closely with the customer service team to ensure accurate and timely responses to customer inquiries, enhancing the overall customer experience. Dispute Resolution Investigate and resolve billing discrepancies or disputes, collaborating with internal teams and customers for timely resolution. Maintain detailed records of communications and actions taken during dispute resolution, ensuring a comprehensive audit trail. Reporting and Analysis Prepare regular AR reports, including aging analysis, outstanding balances, and collection efforts, to provide clear insights into AR performance. Analyze AR trends and metrics, offering actionable insights and recommendations to management for process improvements and reduction of outstanding balances. Contribute to the development of strategies to optimize AR processes, improve cash flow, and reduce delinquency rates. Process Improvement Identify and recommend process improvements within the accounts receivable workflow to enhance efficiency, accuracy, and customer satisfaction. Collaborate with the finance team to implement automation solutions and best practices that streamline AR processes and reduce manual workload. Qualifications Proven experience in accounts receivable, billing, or related financial roles, with a strong track record in effectively managing AR processes. Deep understanding of accounting principles and practices, particularly in accounts receivable management. Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external customers. Advanced proficiency in accounting software, ERP systems, especially the F&O module in Dynamics 365, and Microsoft Office Suite, particularly Excel. Exceptional attention to detail, with strong analytical and problem-solving skills. Ability to work independently, prioritize tasks, and manage time effectively to meet deadlines. Strong organizational skills, with the ability to maintain accuracy while managing a high volume of transactions. Customer-centric attitude with the ability to build and maintain positive relationships with customers. Amenable working on a permanent night shift