Accounts Receivable Specialist - Minneapolis, MN, US

Minneapolis, MN, US

14 days ago

Accounts Receivable Specialist

Park Dental

Welcome page Returning Candidate? Log back in! Accounts Receivable Specialist Job Locations US-MN-Minneapolis ID 2024-5810 Overview

Patient, Practice, Team Member Support:

Provide support to team members through effective communication and personal attention, using appropriate communication strategies and taking the appropriate steps to resolve questions and issuesRespond to patient concerns and inquiries in a professional and efficient mannerEffectively communicate and develop a strong working relationship with the Doctors and all Team Members and promote teamwork through cooperative and professional behavior Responsibilities

Reoccurring Administrative Responsibilities

Accurately and efficiently post patient and insurance payments or denials to the appropriate accounts from both paper and electronic sourcesProcess credit card payments and refunds through vendor online portalLocate, create, format, and upload payment files to practice management softwareSend correspondence to patients including statements and lettersContribute to tracking performance metricsInterpret and apply the patient payment responsibility and contractual provider adjustments as indicated on the remittance advice / explanation of benefits from insuranceTake direct action to resolve specified denial scenarios through appeal, rebill, repost, documentation in practice management software or sending of appropriate informationNotify practices or other team members in specific denial scenarios so they can take appropriate actionBalance each posted batch to ensure the postings are accurate and reconciled to the bank depositsIdentify, research, and provide resolution for account or payment discrepancies/questionsEvaluate unallocated payments and adjustments, then allocate, refund, or correct adjustments as appropriateCommunicate with vendors, insurance, practice team members, and patients to identify appropriate payment or refund actions as well as to support patient and practice questionsUpdate the practice management system with changes to patient information and/or documenting notes regarding the accountConduct office duties including but not limited to scanning, filing, faxing, and purging documentsReceive and distribute insurance pre-authorizations to the appropriate practice or account recordRe-enter service charges to correct charge posting errorsProcess incoming mail to include sorting, batching, and scanning of Explanation of Benefits (EOB) statements

Required Skills/Qualifications:

Possess strong customer service skillsPossess strong communication skills and the ability to develop constructive and cooperative working relationships with others, striving for collaboration and demonstrating professionalismIntermediate skill level of interpreting a variety of remittance advice / explanation of benefits from insuranceUnderstanding of coordination of benefits guidelinesMathematical aptitude and analysis skills to assess and evaluate information, data, andresults to choose the best solution and solve problemsAbility to manage multiple activities simultaneously with minimal direction, while relying on experience and judgment to plan and accomplish goalsStrong computer, typing, and 10-key skillsEducation and KnowledgeMinimum high school diploma, degree preferredDental or medical experience preferred2-4 years of accounts receivable or billing experience required Work Schedule

8 hours daily Monday-Friday