Job Title: Collections AssociateJob Description Under the supervision of the Credit and Collections Supervisor/Manager, a Collections Associate ensures that we are always represented in a professional and courteous manner. This role involves calling customers and collecting on past due invoices, as well as researching and reconciling any open issues related to credits, unapplied cash, misapplied cash, disputes, etc. We are committed to success and providing excellent customer service to our customers, partners, and peers. Responsibilities + Contact customers for past due balances and thoroughly document pertinent information. + Communicate with field personnel regarding past due invoices and disputes. + Research and reconcile all open issues, including credits, unapplied cash, misapplied cash, and disputes. + Mail or fax correspondence such as letters and statements. + Communicate account changes and updates with the corresponding department. + Place and release customer account holds. + Work with collection agencies by assigning accounts and responding to inquiries. + Provide management with the status of past due accounts. + Work in a structured environment with a diverse workforce. + Perform other essential duties as assigned by the supervisor. Essential Skills + Research abilities to review customer accounts and resolve matters. + Excellent oral and written communication skills. + Proficiency in Microsoft Word, Excel, and Outlook. + Ability to make quick and accurate decisions. + Strong interpersonal skills to effectively communicate with customers, vendors, employees, and upper management. + Ability to manage multiple tasks with changing priorities. + Capacity to work under pressure and adaptability to work in an ever-changing environment. Additional Skills & Qualifications + 1+ years of Accounts Receivable experience in a mid-sized company. + 1+ years of prior collections experience, preferably business-to-business. + Comfortable with Microsoft Excel, including formulas, VLOOKUP, and Pivot Tables. + High school diploma or equivalent. + Ability to type 35 WPM and be on the phone 90% of the workday. + Background in distribution or manufacturing is preferred. + Proven problem-solving and investigative skills with AR and collections. + Strong previous job tenure and attendance record. + Experience with JD Edwards is a plus. Work Environment This position is based in a corporate office environment and requires 100% on-site work. The work schedule is Monday through Friday, with hours from 8am to 4:30pm or 7:30am to 4:00pm. Pay and Benefits The pay range for this position is $22.00 - $23.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Nashville,TN. Application Deadline This position will be accepting applications until Jan 14, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.