Business Area:

Seniority Level:

Job Description: 

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry.  Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

Accounts Receivable Specialist

This role will include responsibility for collections, invoicing and month end tasks. Main focus will be on following up regularly as needed to secure timely payment, while building relationships with customers in the Emerging Market (META) and internal stakeholders assigned to the account, cross functionally. The role also includes completion of other tasks which the Accounts Receivable team is responsible for, including customer data management and month end tasks.

As an Accounts Receivable Specialist you will:

• Reconciliation of customer accounts and provision of Statements of Account.

• Review the AR subledger daily, issue payment reminders both ahead of invoice due date

and as needed if invoice becomes overdue.

• Contact customers via telephone and email to resolve any billing related questions,

requests or issues. Follow a suitable approach depending on the nature of the query or

issue, and the type of account / region.

• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve

queries or issues in relation to open invoices.

• Assist management with specific processes in place for aged debt, including review of

Tesorio notes and liaising with internal teams on agreed actions.

• Generate invoices in NetSuite and submit to customers through various means.

• Follow policy and procedures for approval, creation and application of credit notes.

Work with the Treasury team on any agreed refunds.

• Participate in the month-end close process.

• Support audit tasks as needed.

• Help with ad-hoc tasks as determined by the Sr. Manager.

We’re excited about you if you have:

• Excellent communication skills to liaise with external and internal customers;

comfortable reaching out and communicating in person, over the phone and web

conference.

• Proactive attitude, both in relation to the role and process / system improvements.

• Invoicing and credit memo / returns experience.

• Familiar with basic contractual documents and contractual provisions related to billing

and payment rights.

• Problem-solving skills.

• Additional language a plus

• Ability to prioritize and multitask.

Experience and Education

• Minimum 2-3 years accounts receivable collections and billing experience.

• Working knowledge of NetSuite is a plus

• Proficient with Excel / Google Sheets.

What you can expect from us:

Generous PTO Policy 

Support work life balance with Unplugged Days

Flexible WFH Policy 

Mental & Physical Wellness programs 

Phone and Internet Reimbursement program 

Access to Continued Career Development 

Comprehensive Benefits and Competitive Packages 

Paid Volunteer Time

Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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