Job Title

Are you the next Accounts Receivable Specialist we are looking for?

Key Responsibilities:

Manage a portfolio of North American customer accounts and provide customer service related to invoices and payments.

Respond to customer requests and provide requested data to clients and internal departments, such as summaries of accounts, copy invoices, and other documentation.

Research payments and unallocated cash for the Americas territories.

Contact clients to follow up on payments.

Common Accountabilities:

Analyze and collect on a large portfolio of business-to-business accounts in the hotel industry, with an estimated 250 client contacts per month via phone and email.

Answer client questions, provide invoice copies and contracts as necessary to facilitate customer payment.

Work with clients by phone and email to obtain payment remittance details, reconcile payment discrepancies, and resolve invoice disputes.

Identify unapplied payments and recommend adjustments or refunds as appropriate.

Send payment demands, apply and review credit holds, and suspend services on non-paying clients.

Collaborate with internal teams to resolve billing disputes.

Take ownership of tasks and responsibilities.

Work Environment:

The position is based in our office in Bogota, Colombia as Hybrid work model.

Qualifications:

2-5 years of corporate collections and/or client service experience in a high-volume environment.

Proficiency in both Spanish and English is required.

Strong communication skills, both written and verbal, in English.

Experience in international business collections.

Self-starter with high energy and minimal supervision required.

Analytical with excellent attention to detail.

Excellent telephone presence with strong negotiating skills.

Well-organized with excellent problem-solving skills.

Proficiency in MS Office (Outlook, Excel, Word).

Experience with SAP and Salesforce.com is a plus.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

Work from anywhere: onsite, hybrid . 

Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-AM2024  

Equal Opportunity Employer: We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

DEI-JMA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.