SUMMARY

The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues.  The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts.   The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

PRIMARY RESPONSIBILITIES

Handle complex accounts. Prepare customer statements, bills and invoices Contacts customer via calls, send out emails and faxes to follow up past due accounts in the assigned portfolio Ensures timely collections to include escalation, managing customer relationships and account research. Researches disputed delinquent account balances. Looks for the best solution in order to facilitate early payments. Recommends accounts that needs escalated collection effort. Recommends accounts for 3rd Party Collections. Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately Negotiate payment arrangements Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues Perform related duties and special projects as assigned. Perform QA Audit and Coach QA Audit Result Serves as SME (Subject Matter Expert) for any questions and clarifications Provide guidance to the team on all administrative tasks, resolve complex or non-routine issues/ requests/ queries, and aid in day-to-day processing as necessary Serves as the point of contact of the AR team in absence of AR Team Lead Mentor and train new hire with best practice procedures Conduct quick huddle and best practice sharing. Assist team lead in preparing reports. Attend to other special projects as required by both Suggest, creates and convey innovative solutions to achieve the business goal. Also establish a course of action for self and others to ensure work is completed and goal is achieved. Implements or supports various change management activities, helps his/her teammates to develop a clear understanding of what they will need to do differently to cope up with the change. The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Encourages cooperation, collaboration and partnerships. Understands both the strengths and weaknesses of others, finds ways to make others feel comfortable by responding in ways that convey interest in what they have to say and say/address their concern. Help his/her teammates develop their skills by providing feedback, guidance and additional training to achieve their goal. Adheres to a set of core values that are represented in decisions and actions. Maintain his/her performance under pressure or opposition. Actively participate in learning activities to gain more knowledge and skills. Identifying and understanding issues, problems and opportunities by comparing data from different sources to draw conclusions. Provide/Suggest best approaches and appropriate solutions that is based on facts, constraints and probable consequences.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Minimum of 6+ years’ experience in Business-to-Business Accounts Receivable Collections required Strong knowledge of collection processes and AR Policies & Procedures Excellent Customer Service Skills Research and reconciliation skills Excellent negotiation and customer service skills Ability to effectively present information and respond to questions from groups of managers, clients and customers. Ability to calculate figures and amounts such as account reconciliation, discounts, settlement and percentages.  Intermediate to advanced proficiency with MS Excel and Microsoft PowerPoint Strong attention to detail and excellent follow-up skills required Ability to prioritize and manage multiple tasks Must be able to work well with individuals at all levels inside and outside of the organization Self-Starter with the ability to work with minimal supervision Flexible to work overtime as required Willing to work in night shift

 COMPETENCIES

Customer and Result Focus Coaching Building Trust/Integrity Thought Leadership Conflict Resolution Motivating