Location:
Independence, OH - Rockside Woods Blvd - Management - North BSCHow will you CONTRIBUTE and GROW?• Position located in Independence, Ohio!• Monday through Friday work schedule
• Opportunity for career growth!
The Accounts Receivable (AR) Supervisor provides daily supervision and coordination of a team of Collection Specialists responsible for customer service and collection of accounts receivable within the Division's Business Service Center (BSC), with the goal of maintaining a healthy Accounts Receivable position for The AR Supervisor interprets Airgas policies to team members, trains new team members, and analyzes workflow issues further driving process improvements to maximize receivables turnover, minimize risk of loss and provide a high-level of support to the Regional Companies.
In particular, you will:
- Oversees and monitors the collection efforts of team to ensure adherence to North Division protocols and that collection goals are exceeded, including promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.
- Monitors and prioritizes workload of team to maximize collection effort and in accordance with Airgas Credit & Collection Policy.
- Assists team with reconciling difficult accounts.
- Identifies issues with billing, pricing, cylinders that cause customer service problems, and works to resolve such issues.
- Escalates problem accounts to NDIV or field management to ensure prompt and appropriate action.
- Promotes and maintains professional, service-oriented relationships with internal and external customers.
- Acts as an ambassador for the entire department promoting the value & support the Collections team provides.
- Works internally across the Division & externally directly with customers to reduce total A/R and DSO.
- Develops and maintains close working relationships with the Regional Company Area Vice Presidents (AVPs), District Managers (DMs), Account Managers, Branch Managers and other field departments such as Cylinder Control.
- Reviews aging reports with team and engages appropriate field personnel as needed to expedite resolution of outstanding payments.
- Participates in branch and district accounts receivable meetings, sales training presentations or other corporate/divisional meetings with team when requested..
- Works in partnership with the other AR Supervisors regarding recommendations and implementation of process improvement opportunities that enhance the overall direction of the Collections team.
- Leads by example promoting a customer service oriented environment.
- Develops, mentors, and provides direct guidance to the Collection Specialists.
- Implements actions to achieve productivity goals of the team; monitors and reports results.
- Holds associates accountable for meeting their goals, and rewarding and disciplining employees as necessary
- Special projects and other duties as assigned.
- Associate's degree in Business, Accounting or related-field preferred. In lieu of degree requirement, consideration for up to 2 years of additional related experience as a team leader or supervisor may be accepted.
- 2 years of prior experience in credit & collections, accounts receivable, finance and/or related field. Prior experience should include the ability to demonstrate a proven track record of success in a high-volume AR role.
- Prior experience with SAP or an ERP system highly preferred.
- A strong "customer service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals. Ability to build positive relationships and strives to understand customer's needs, both internal and external.
- Strong organizational, team-building and people development skills. The ability to work and navigate within a complex matrixed organization.
- Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
- Exposure to and knowledge of contract law, secured transactions and bankruptcy issues is helpful.
- Ability to adjust communication method based on either customer situation or the receiver of the communication (i.e. executive management, field, internal team).
- Strong organization skills with ability to independently adjust and manage multiple priorities with thoroughness and accuracy.
- A positive, process-improvement focused approach and willingness to learn coupled with the ability to work in a team environment.
- Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
- Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.
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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.
We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.
Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.
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Your differences enhance our performance
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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Equal Employment Opportunity Information
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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