**Overview** **Job Description:** This position executes business processes related to Operations, Customers, Sales, Accounting Managers, and internal stakeholders; supports the O2C team in ensuring that software and other tools are available and functional to efficiently and effectively process accounts receivable; ensures that process flows and accountabilities are followed to maintain strong internal controls and safeguard the assets of ABM Industries; participates in a team that oversees the processing of accounts receivable records; helps ensure that appropriate accounts receivable reconciliations are completed; monitors performance of automation and business processes; and supports process improvement efforts. **Job Responsibilities:** 1. Maintain a culture of service. This culture includes developing and maintaining relationships with the field operations teams, collections team counterparts in the ESC, and stakeholders and partners in Sales, FP&A, IT, HR, Internal Audit, and others. Enable two-way communication and a feedback loop to optimize process outcomes. 2. Support the implementation and maintenance of systems, policies, and procedures, to ensure adherence to company guidelines. 3. Support Accounts Receivable process and system implementations. 4. Work directly with customers, or internal stakeholders, to resolve queries, as well as establishing and maintaining relationships. 5. Process and verify customer invoices and receipts in a timely and accurate manner. 6. Process accounts receivable using accounting/ERP software and other related programs. 7. Work with other departments (including field operations) to gather data, analyze information, and resolve any discrepancies or queries related to customer payments, invoices, and sales orders. 8. Receive and resolve internal (and external) queries regarding various AR-related topics, including accounts, invoices, payments, and/or sales orders. 9. Assist with month-end close AR activities, including account reconciliation and monthly reporting activities. 10. Assist with accounts receivable audits, including compiling information and responding to auditors during yearly external audit activities. 11. Perform other activities in support of the Accounts Receivable department. 12. Participate in continuous process improvements and other related projects as needed. **Minimum Requirements:** 1. 1+ year of Order-to-Cash experience within a Shared Services Environment; with 3+ years of experience in accounting operations roles. 2. Experience in working with an ERP, i.e., JDE/Oracle experience. 3. Excellent Excel and PowerPoint skills. 4. Associates Degree in Accounting or a related discipline. 5. Ability to analyze, solve problems, and adapt to changing organizational and operational needs. 6. Ability to work collaboratively with all departments. 7. Excellent communication and interpersonal skills with the ability to interface comfortably at all levels both internally and externally. 8. Strong attention to detail and excellent problem-solving skills. 9. Flexible; ability to adapt to changing priorities and multiple tasks. REQNUMBER: 109802 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.