Job Title:

ACE Luzon - IT Internship 2025

Job Description

IT Operations will be representing IT in front of Site Leaders, he is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Essential Functions/Core Responsibilities
• Represents IT in front of Site Leaders.
• Coordinates as smart hands with different portfolio and engineering workgroups

• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes

• Perform hardware and software upgrades to peripheral equipment

• Attend to break/fix engagement as required by Situation Management for technology related problems
  and issues received from both internal and external clients

• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system

• Perform site maintenance and safety checks of assigned equipment

• Perform checks and ensure that antivirus definition, Microsoft patches are updated. 
• Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.
  Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required

• Performs\\Tests backup for the onsite servers.

• Security analyst and applying Security control and providing Local Security analysis (SEP, Network capture, ….)

• Local Change Management for Infrastructure, Application and Security

• Remote Application and software Management

• Business continuity plan testing and recommendation

• Responsible for control and manage of all IT and Infrastructure room (Genset, UPS and IT Room)

• Analyse WIFI intrusion with CDOC, manage WIFI access and PW

• Manage the Video Conference Room (access control)

• Clients and CNX application implementation

• CNX Local Bots and automation implementation

• Support Network Data and Voice implementation.

Candidate Profile

• Experience working within an IT help desk environment working to targets

• Good Technical Skills as it relates to multi-user operating system, hardware and software tools, including installation, configuration, and maintenance

• Strong communication skills, both written and verbal (English Language)

• Demonstrated ability to multi-task and meet timelines on deliverables

• Self-starter, sense of urgency, and works well under pressure

• Strong attention to detail

Career Framework Role
Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience.
Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective to problems and spots new, less obvious solutions.

Location:

PHL Quezon City - Tera Tower 1st Floor

Language Requirements:

Time Type:

Full time

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