CGI Federal is seeking an experienced business analyst to join a growing and dynamic program to provide Momentum Acquisition support. This client facing role will include, but are not limited to providing hands on assistance, ongoing informal training, support for acquisitions integrations, maintaining acquisitions reference data, leveraging Momentum functionality to provide statistics, and troubleshooting/resolving issues as they occur. This is a great opportunity to expand your skillset in areas such as client management and business analysis supporting an agency-wide financial and acquisition system. You will work with an experienced team and mature client relationship to bring innovation, best practices and delivery excellence to the program.
This position is located in our Washington, DC office; however, a hybrid working model is acceptable.
• Provide quality customer support for all incoming contacts (via call, chat, email or ticket) for Acquisition related issues or requests
• Perform analysis to review client issues and defects; determining and implementing innovative solution to meet client expectations
• Participate in meetings with client stakeholders to understand issues and challenges; identify recommendations
• Candidate will work on testing Acquisition related defects for software releases, resolving day to day production requests, and issue analysis and resolution
• Provide quality client support by answering questions and fostering communication
• Candidate will work closely with the Acquisition client staff, production team, and development team to translate client issues and concerns into workable solutions.
• Develop knowledge and keep up to date on new processes or procedures
• Analytical and problem solving skills
• Analytical mindset and high attention to detail
• Action Oriented
• Strategic/Critical Thinking
• Strong Communication (Oral/Written)
• Functional/Data Analysis
• Teamwork Experience
• Task Ownership
• Multi-Tasking
• Momentum Acquisitions knowledge
• Focus on customer service/client satisfaction
• Ability to work within a team setting while demonstrating self-sufficiency and independence
• Results-oriented / self-motivated to succeed & evolve skills (continuous improvement)
Desired qualifications/non-essential skills required:
SQL Knowledge
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $50,800.00 - $119,200.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
Due to the nature of this government contract, US Citizenship is required.
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Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
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