We are seeking an experienced Methodology Consultant Lead to join our  team to play a pivotal role in developing, enhancing and monitoring efficient process, tools, policies and procedures for the rapidly-growing NetSuite Advanced Customer Support (ACS) organization. This team member will be responsible for collaborating with all levels of ACS team members to understand existing methodologies aligned to each ACS Service offering and then, under the guidance of their management team create aligned, efficient and streamlined solutions on a global scale.  They will also support development of enablement materials and support and/or drive enablement sessions for ACS resources to ensure full alignment of understanding on methodology assets/tools. 

 

Qualifications:

6-10+ years of Operations or Professional Services Consulting experience Bachelor’s degree in Business Analytics, process improvement, or related field preferred Knowledge of NetSuite preferred Proven ability to provide guidance to and aid in development of less senior team members Proficiency in using data analysis tools and software to extract insights from large datasets Prior experience as a Methodology Consultant or Project Manager is a plus Must be a self-starter with sound decision making skills Ability to lead projects/tasks and maintain a schedule to ensure completion within a timely manner Attention to detail and ability to multi-task is critical   Excellent communication and interpersonal skills required Must be able to function as a Lead point of contact with the team and adhere to strict deadlines in a fast-paced, evolving work environment An ability to operate independently with limited direction/supervision Advanced MS Office skills required (Word, Excel, Power Point, Outlook at a minimum)  Excellent knowledge of specific industry regulations and standards Advanced knowledge of process improvement methodologies, such as Lean Six Sigma

Career Level - IC4