The NetSuite Customer Success organisation aims to grow Customer Statisfaction and increase value contribution to our customers by:

About You

As a leading contributor within the practice, this Mid-level to Senior-level consulting position provides consistently high quality and innovation solution leadership to a project team.

You Will:

be a consultant/Delivery Manager and have extensive NetSuite ERP implementation/optimisation expertise analyse business needs to help ensure the Oracle NetSuite solution meets the customer's objectives by combining leading practices, product knowledge and business acumen. work closely with the rest of the customer success team by quickly assessing client needs, developing innovative plans to solve their problems and implementing these plans to client's satisfaction. have a passion for business and the associated Cloud technologies, as well as advanced analytical problem solving skills, applied to help clients find creative ways to run their businesses more effectively.

Other resposibilities include:

leading the optimisation aspects of engagement(s) ensuring high quality solutions within constraints of time and customer prioritisations. providing direction to project teams, and effectively influencing customer leadership on key decisions. being responsible for managing clients in post go-live environments. being adept at managing the delivery of NetSuite application functionality. working with technical and performance experts at NetSuite to get the best outcomes for your customer.

Finding new ways to constantly improve the satisfaction and loyalty of our clients is a top priority. In this role, you will often be working under pressure, working with several customers simultaneously and striving to meet customer expectations.

You will be degree educated (or equivalent experience) ideally with 5+ years of NetSuite hands on implementation/optimization experience. The role is located in New Zealand and Australia, with the ability to travel up to 15%.

Career Level - IC3