Description Key job responsibilities: • Handling assigned daily tasks, manage and handle exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner. • Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks. • Collaborating with service providers and origin or destination logistics teams to solve issues • Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test • Managing business reporting as required, perform root cause analysis and own specific action to fix problems. • Taking additional duties assigned by leadership as business related services and products continue to expand. • Any Add-hoc task assigned by leaders. Basic Qualifications Bachelor's degree Experience in program management, logistics, operations, supply chain, transportation, or equivalent Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Proficient written and oral communication skills in both English and Chinese Preferred Qualifications 1+ years of management experience Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to detail, and work as a team member Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.