**Preferred Education and Experience** + High school completion or equivalent + Related work experience **Required Qualifications** + Good personality + Service minded + Strong communication skills + Positive interpersonal skills. . **JOB SPECIFIC TASKS** + Taking lead for off property activities, onsite activities and city experience activities. + Full knowledge of Bangkok’s attractions and shopping areas. What’s going on in Bangkok. Etc. + Achieve Club Residence goal of overall guest satisfaction and activities department. + Develop, design, manage, monitor, and promote activities. + Oversee operations of recreation activities, this includes all administration duties. + Interact with guests to obtain feedback on product quality and service levels, ensure all issue pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. + Handling guest complaints in person and anticipate guest needs. + Organize and promote special event activities. + Communicate clearly and regularly with superior and associates to keep all areas updated on relevant departmental issues. + Maintain a system of regular training as required by Marriott Vacation Club HR criteria. + To have a complete knowledge of the Club Residence’s Product, including room types, Number of apartments, and facilities, Member Service and Club Resorts. + To develop a close and harmonious working relationship with all Club Residence’s departments. + Working closely with Lounge Service Supervisor for the smooth running of Service Operation. + Anticipating Member needs and handle all requests in a professional manner. + Taking as a commitment with the company that all associates will keep the personal data of our Club Residence Members confidential. + Always showing an active & enthusiastic appearance to our members once requires and always providing some options for any kind of recommendation. + Build up and maintaining a good relationship with other co-owners of the building. + Report all the incidents to Lounge Service Supervisor, Front Office Manager or General Manager in a sufficient communication way and also making a necessary action. + Well understand of Club Residence policies and procedures including with House Rules. + Be aware and follow with company policy while on duty and well understand including with respect to the company policy when using a media communication sources, such as computer, Email, website, attached and forwarded mails. + Report health/safety and security hazards to Lounge Service Supervisor or Front Office Manager. + Complete special projects and /or other activities assigned by Front Office Manager. + The personal mobile phone is allowed for work only. + Support Front Office Team by doing any others extra tasks which is related to the position that might be assigned by Lounge Service Supervisor or Front Office Manageras following. + Well Understand of Pre-Arrival set up process prior to guests arrival ie. Sending welcome letterMaking a courtesy callPreparing a welcome pack set up + Preparing a refreshment beverage and cold towels + Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured. + Providing a Club Residence’s facilities information to Members upon arrival, explaining the value of apartment key and the elevator key systems. + Complete all Check-ins and check outs in an efficient with a timely manner. + Offer information and services where appropriate and thanks to customers and invite our customers to return visit. + Plus any others extra tasks which is related to the position that might be assigned by the Management. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture