***Relocation Assistance Available*** **JOB SUMMARY** Responsible for staffing and training for Activities and Concierge Departments. Ensures staff is knowledgeable regarding property facilities and daily events. **CANDIDATE PROFILE** **Education and Experience** + High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area. OR + 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required. **CORE WORK ACTIVITIES** **Managing Activities Team** + Ensures staff is trained on all brand standard operating procedures. + Administers and ensures employee adherence to corporate and local SOPs. + Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction). + Demonstrates knowledge and proficiency in all safety and emergency procedures. + Demonstrates knowledge and proficiency in the brand's accident prevention policy. + Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations. + Fosters teamwork and communication among different departments. **Developing, Coordinating, and Managing Property Events** + Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest. + Monitors and directs concierge, boats, Kids Klub, and guest experience. + Creates, organizes and implements activities for all age ranges. + Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information. + Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort activities desk, information desk, resort activities office and front office storeroom. **Managing Departmental Budgets** + Manages wages and controllable expenses within budgeted guidelines. + Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s. + Manages the department's budget in the areas of man hours and wages. + Reads and comprehends operating statements and budget worksheets. **Conducting Human Resources Activities** + Provides constructive coaching and counseling to employees. + Supports the development, training, and mentoring of employees. + Demonstrates knowledge of how and when to impose deadlines and delegate tasks. + Motivates and provides a work environment in which employees are productive. + Listens and responds to employee's needs. + Manages group or interpersonal conflict situations effectively. + Develops and manages hourly employees. **Ensuring Exceptional Customer Service** + Provides excellent customer service. + Determines guest's needs, and strives to meet these needs. + Handles guest problems and complaints effectively. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture