Advertising is one of the fastest growing businesses at Amazon and that growth generates challenges in managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. We believe that advertising, done well, can enhance the value of our customer experience and generate a positive ROI for our advertising partners.

As part of Advertising Trust’s Policy & Integrity team, you will have high visibility across Amazon business lines, establishing the right customer experience and long-term strategy for the success of Amazon Advertising. We are a global and diverse team with a long tenure in online advertising, expertise in developing customer experience solutions for highly complex situations, risk mitigation, and brand integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed.

Key job responsibilities
• Support policy creation and design to ensure moderation at scale using a combination of human moderation and machine models.
• Work with product teams to ensure policy compliance for developing ad products.
• Maintain support relationships with sales and internal teams.
• Identify teams and businesses within and outside of Amazon Ads who are solving the same problems and build mutually beneficial relationships.
• Activate and maintain a rapid incident response mechanism for high risk escalations.
• Assist in the execution of policy leadership initiatives and vision by doing all we can to ensure teams are set up for success.
• Use feedback signals to make policy changes to support evolving business risks.

A day in the life
In a typical day a Policy Manager will review content for compliance with our ad policies in categories that require deep research and awareness of current and emerging events. They will develop knowledge in locale specific requirements and make decisions that consider cultural and societal norms. They will be build policy recommendations based on assessing risk across multiple risk vectors. They will identify areas for collaboration, resource sharing and escalation management coordination between multiple teams across Amazon that work in the same space, in order to bring consistency to our advertisers and shoppers.

About the team
The Ad policy team owns global ad policies across all Ad products and Amazon Publishers. This dynamic team is an integral part of how we support Amazon Advertising and as such has touch points across multiple areas of our business. We make a customer impact with every ad we serve and pride ourselves on doing so with a customer centric focus.