The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application documents and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the client. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Determines final eligibility based upon the interview, functional assessment and any other relevant supplemental information + Conduct in-person interviews to assess mobility capabilities and consider supplemental information provided + Determine what functional assessments the applicant will be required to undergo + Provide written eligibility determination documentation to th elient within ADA required and contracted time frame + Reads and interprets ADA paratransit professional verification forms + Review interview results, folloiwng up on assessments and professional verification, as needed + Provide further written documentation to the client upon request + Assist the leadership team in identifying process improvement opportunities + Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessments using an outdoor course, FACTS, MMSE, and TUG assessments + Apply information obtained to determine applicant’s capability to independently ride fixed route transportation + Complete required forms for eligibility letter generation + Participate in staff meetings with leadership and the entire team + Participate in continuing education as needed + Participate in initial and ongoing training as required by Transdev and client + Complete all necessary reports, paperwork and maintain applicant tracking logs and reports for Transdev and client + Build rapport and communicate effectively with Transdev and client personnel, including administrators, management, support staff and applicant while providing high quality customer service + Participate in the appeals process, upon request + Maintain a positive attitude when interacting with individuals, support staff and caregivers + Work with management and the client to follow through on service issues, troubleshooting problems, concerns, complaints and training Job Type: Full-time Salary: Up to $57,000.00 per year Benefits: + 401(k) + 401(k) matching + Dental insurance + Disability insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Health savings account + Life insurance + Paid time off + Professional development assistance + Retirement plan + Vision insurance Schedule: Monday to Friday Work setting: In-person at 8753 S. Greenwood Ave. Chicago, IL 60619 About Transdev: Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.https://www.transdevna.com/" target="\_blank" style="background: no-repeat transparent;outline: none;color: rgb(24,114,204);text-decoration: underline;display: inline-block;font-weight: 600;">www.transdevna.comThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster:http://www1.eeoc.gov/employers/poster.cfm" target="\_blank" style="background: no-repeat transparent;outline: none;color: rgb(24,114,204);text-decoration: underline;display: inline-block;font-weight: 600;">http://www1.eeoc.gov/employers/poster.cfm Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check https://transdevna.com/ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.   Drug-free workplace  If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.    California applicants: PleaseClick Herefor CA Employee Privacy Policy.  Job Category: Professional & Corporate Job Type: Full Time Req ID: 3377 Pay Group: VDD Cost Center: 233 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.