**Job Profile** **Summary** ​This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Medical/Behavioral Health duties: Provides behavioral evaluation services to patients and are specialized in the evaluation and treatment of mental, emotional, and/or behavioral issues. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. **Hours:** 40 hours weekly, Monday-Friday 830am-5pm **Location:** 33 Bartlett St, Lowell MA **Minimum Qualifications** **:** 1. High school diploma or equivalent. 2. One (1) year experience in healthcare, home health provider, or community-based agency. **Preferred Qualifications** **:** 1. College degree in related area such as health sciences, health care, or social services. 2. Three (3) years of experience in healthcare, home health provider, or community-based agency. 3. Customer service experience. 4. Bilingual. 5. Experience working in a multi-cultural, community-based setting. **Duties and Responsibilities** **:** The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Acts as a patient advocate and liaison between internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication. Identify barriers to care/recovery and address them. 2. Provides services such as assisting patients with organizing their records, making follow-up appointments, filling their prescriptions, arrange and coordinate transportation to appointments, assist with applications for Medical Assistance, and SNAP (Supplemental Nutrition Assistance Program). 3. Helps patients find 12 step or alternative recovery meetings and attend with patient if needed. 4. Delivers culturally competent care and provides advocacy, patient education and support to patients in accessing community-based and hospital-based programs and motivate patients/families to meet their health goals. 5. Attends meetings as scheduled with the High Risk Team, Nurse Care Manager and other community partners as needed. 6. Attends meetings at PCP offices or other community settings as needed. 7. Develops and maintains collaborative, team relationships with peers and colleagues as well as community partners, recovery community, primary care physicians, and school system (if applicable) in order to effectively contribute to the working group’s achievement of goals, and tactics to meet the overall organizational goals. 8. Exhibits clear and concise documentation for each patient encounter in detail in the electronic medical record. 9. Offers opportunities for person in recovery to express their needs for the ten components of recovery; Self –Directed, Individualized and person –centered, Empowerment, Holistic, Non –linear, strength based, peer supported, respect, responsibility, hope for community services. 10. Serves as a guide and mentor in self- management of personal and family recovery. **Tufts Medicine benefit package Includes:** + Competitive salaries & benefits + Medical, Dental, and Vision benefits that start on day one + 403(b) retirement plans with company match + Tuition reimbursement + Free on-campus parking + Guaranteed hours and set schedules + Professional Growth opportunities + NO late nights! Pay rates shown are estimated by and do not reflect the actual rates of Tufts Medicine. A Tufts Medicine Recruiter will work with every individual applicant personally to review their experience and work history, expedite interviews with Hiring Managers, and calculate fair and equitable wages. Apply today and start the process for your next exciting career opportunity! Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .