The Americas Customer Centric Solution (CCS) Section Manager is accountable for leading a team of engineers and project managers to successful outcomes on sophisticated coordinated tests, measurement, or automation systems for delivery to our customers! They spend most of their time mentor and developing their team towards successful planning, execution and delivery of integration projects or consulting efforts while supervising and leading the portfolio of projects with sales. The successful Americas CCS Section Manager is people and efficiency driven, matching their individuals’ career and personal growth goals with incoming projects business need for an engaged and impactful team while looking for ways to improve project timelines and cost without sacrificing quality or customer satisfaction!
In This Role, Your Responsibilities Will Be:
Leads teams of project managers and engineers towards effective execution and delivery of Services and Solutions in collaboration with key sales, business unit, research and development, and manufacturing partners that enhances customer success and company growth and profitability. Ensures appropriate staffing on projects based on team abilities and availability for scope and schedule of projects. Ensure ownership and accountability for solution delivery with a focus timely delivery, expenses, scope and quality while removing obstacles to move things forward and working with service delivery partners to increase capacity and scale. Managerial point of contact for critical issue to move things forward and elevating to partners as needed. Drive customer focus and insight with team through visiting key customers to reassure success and services value delivered providing feedback and insight to NI sales account strategy for services and solutions positioning and delivery. Shadows team during engagements for real-time mentor and feedback to achieve NI and Customer success objectives. Guides CCS strategy for local accounts through encouraging and enabling team to provide technical and customer insight from engagements to sales account managers. Recruits and retains an impactful and engaged team having a network and pipeline of top project management and engineering talent. Ensures proper onboarding of new staff while creating an environment within teams that inspires mastery of project management, technical, and industry/application skill, development of others, and customer centric thinking. Consistently looks for opportunities to reward performance and active applies performance management for a well-balanced team. Align with cross-functional leaders and functions for strong collaboration and influence for flawless customer delivery and experience. Builds trusted relationships with regional sales staff and leadership to understand and influence CCS strategy. Works across countries/regions as needed for collaboration on projects and local strategy execution Understands and leverages metrics for data driven decision making to balance and forecast team costs and utilization towards demand and projected revenue impact. Learns and applies quantitative and qualitative data techniques to drive internal and customer stakeholders to action.
Qualifications
The following skills and experience are required:
A minimum of at least 10 years of experience leading and directing customer-facing engineering projects. A minimum of at least 8 years managing teams of engineers and/or project managers A Bachelor’s degree or Master’s Degree in electrical engineering, computer science, or related discipline or MBA and equivalent work experience. Willingness and ability to travel domestically up to 25% of the time. Excellent verbal, written, interpersonal communication skills. Fluency in English Experience in managing development and delivery of NI Platform based systems and solutions Strong technical and executive communication skills. Demonstrated ability to lead, coach, and work effectively with teams.
Preferred Qualifications that Set You Apart:
A PMP or PMI-ACP certification, is preferred. Strong understanding of business concepts such as pricing, costs, margins, terms and conditions with experience managing a P&L preferred.Our Offer to You:
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Optional Compensation Statement (take out if not required): Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during our annual merit review process. The salary range for this role is [INSERT SALARY RANGE] annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
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