ADI (Accidental Damage Insurance) Operations Support **General Information** Req # WD00078641 Career area: Strategy and Operations Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Wednesday, February 19, 2025 Working time: Full-time **Additional Locations** : * Slovakia **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** We are seeking a dedicated ADI Operations Support professional to ensure smooth operational processes for our partners and suppliers. This role involves training, system support, SLA management, compliance monitoring, and acting as a key point of contact for operational inquiries. **Key Responsibilities:** Partner and Supplier Support: + Provide training to partners and suppliers on system usage and operational processes. + Offer ongoing system support to ensure seamless operation and address any technical issues. SLA Management: + Analyze performance metrics and address underperformance with respective business units. Documentation Maintenance: + Maintain detailed records of process changes, ensuring all modifications are accurately documented. + Develop and update training materials to reflect current processes and system updates. Compliance Monitoring: + Monitor adherence to established service delivery processes and ensure compliance with relevant regulations. + Conduct regular audits to verify that service delivery partners and suppliers follow documented procedures. Focal Point for Partners and Suppliers: + Act as the primary point of contact for partners and suppliers regarding operational support, process changes, and compliance inquiries. + Address complaints and concerns related to ADI operations efficiently and professionally. **Key Requirements:** + Strong background in operational support, supplier management, or process compliance. + Experience with system training and support for external stakeholders. + Analytical mindset with the ability to interpret performance metrics. + Excellent documentation skills with an eye for detail. + Strong communication and stakeholder management skills. + Knowledge of insurance or service operations is a plus. **Why Join Us?** + Be part of a global team supporting a dynamic and essential business function. + Work with industry-leading partners and suppliers. + Professional growth opportunities in a supportive and innovative environment. Join us today and play a crucial role in enhancing our operational efficiency and partner relationships! **What Can We Offer?** + A multitude of professional and personal opportunities. + An open and stimulating environment within one of the most forward-thinking IT companies. + Flat structures and fast decision-making processes. + An international organization with a high focus on all types of Diversity in the team. + 3 sick days per year. + Additional vacation days. + 100% sick leave compensation up to 2 months per year. + A broad selection of soft/hard skills trainings and individual mentoring. + Employer contribution to the Third Pillar Pension System. + Life & life events insurance, fully covered by the company. Base gross monthly salary starts from 1.800 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Slovakia * Slovakia **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.