Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionDiscover a career that is challenging, impactful, and mission critical. Join our team as an Administrative Assistant III (AA III) and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.
HOW AN ADMINISTRATIVE ASSISTANT III WILL MAKE AN IMPACT:
This requirement is for our call center team which also reviews all applicant files and is a team of 6 within the Branch
We are all located in the same office in the WMA
The call center/file review team member operates within a team environment while working independently to achieve division goals
Verbal and written communication skills are critical as the team member will have frequent interaction with several business partners and applicants
As a representative of the sponsor organization, professionalism and discretion is required at all times
The ability to adapt to change and process requirements are needed in order to meet organizational goals and while technology is being updated constantly
There is no required travel with this position
The AA must excel with Outlook-the expectation is that the AA will know how to use all functions (i.e., send emails, recall emails, use out of office, set up meetings in the calendar function, set task reminders if needed)
Must have the capability of to learn new tools and applications that are applicable to the position and the competency to troubleshoot if necessary
Training will be provided for all new team members. On average, within 2-4 months the AA should be comfortable with our applications
Once the AA demonstrates competency and expertise, it is expected that the AA will train new team members coming onboard
All team members are required to take any mandated sponsor organization training
Vault access will be granted in order to open or close the vault when necessary
Will need to complete all mandatory organization training in order to gain access to perform job duties
Will be given and will need to give specific training for their daily work duties to new officers in the same position
The AA will initiate calls to applicants to retrieve information for applications
The AA will answer the phones and be able to resolve any applicant questions or concerns
Ensure that an applicant file is complete once a COE has been accepted and moves forward in the process
Must be able to answer applicant questions, troubleshoot, and make follow up calls while reviewing files throughout the day
The applicant files are divided equally among the six team members
On average, each team member will receive 10-15 files a week and it is expected that the files will be reviewed within 7 business days of being received
Quotas are driven from our business partners to ensure they meet their numbers for new employees
This team ensures the files are reviewed quickly, accurately, and do not sit-ability to professionally answer calls, email, notes, ability to accurately update the Recruitment Center tracking database with accurate and timely milestones must possess strong communication skills and ability to interact with all levels of personnel strong attention to detail.-ability to apply critical problem solving skills.-ability to troubleshoot/conduct fact finding and resolving issues ability to provide a quick turnaround to applicant queries work cohesively with team members
WHAT YOU'LL NEED TO SUCCEED:
The position requires an active Top Secret/SCI with Polygraph security clearance
The position requires High School Diploma and three (3) years of relevant experience or equivalent combination of education and experience
The call center hours are from 8:00 am-4:00 pm and a sliding schedule will be needed in order to ensure coverage; the AA in this position may start their day no earlier than 7:00 am
Candidate must be able to operate in a team environment as well as successfully work on their own
This position is on customer site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
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