Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionDiscover a career that is challenging, impactful, and mission critical. Join our team as an Administrative Assistant III (AA III) and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.
HOW AN ADMINISTRATIVE ASSISTANT III WILL MAKE AN IMPACT:
The candidate will perform duties based on established SOPs and FAQs, but will also need to work with contract and staff team members to critically think through solutions for non-routine cases
The Resource will become a certified passport agent, and will need to determine the validity and quality of applications to include photo quality and form integrity
This is a customer facing position with customer service being a high priority
The position deals with all levels of officers within the organization, and the candidate must be able to exercise judgement to determine the best course of action, and/or engage with Center Leadership when necessary
They will need to work in a team environment and be able to triage their own work and their team members work in the event other officers are out on leave
The position does not require large volumes of written communication, as most of this is via canned responses
However, the candidate may be tasked with assisting in data reviews, updating travel SOPs and other written communications as needed
The position requires excellent verbal communication skills
There is minimal to no physical requirements for the position as there is seating available even at the hub
Infrequent to no travel is required between buildings, however, there are opportunities and requirements to work at the travel hub in Chantilly on occasion, primarily to provide coverage for planned leave and absences
Candidate will be required to gain passport agent certification. Candidate will need intermediate knowledge of Outlook, Microsoft Office, and Skype
The candidate does not need to have prior experience with Sponsor systems, although this is a plus, but they must be able to learn the systems quickly
Candidate will be expected to train new team members as the need arises and they have become proficient themselves
There are no supervisory requirements for this position. The candidate will be required to triage multiple competing requirements with end to end task management
The candidate will need to provide metrics to management on an ad hoc basis
Quality control is a vital part of this position as the candidate will need to review the passport/visa/ID document packages for 100% compliance
The candidate will be required to sort, prioritize and distribute mail/lock bag material received from other government agencies which contains outgoing and incoming travel documents
The candidate will be required to constantly file, copy and digitize document application packages, and is some cases electronically file them in multiple systems
WHAT YOU'LL NEED TO SUCCEED:
The position requires an active Top Secret/SCI with Polygraph security clearance
The position requires High School Diploma and three (3) years of relevant experience or equivalent combination of education and experience
Core hours are 0800-1500 daily; the walk-in hours for the iTravel Hub are daily from 0800-1500; this position would require additional hours beyond 1860, for an FTE of 1.05
Candidate must be able to operate in a team environment as well as successfully work on their own
This position is on customer site
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
#OpportunityOwned #GDITCareers #WeAreGDIT #CompanyWithASoul #EAPolyReferrals2023 #AdminPoly2023 #IntelAdminJobs #Jet