• Greet customers in a professional and courteous manner, addressing their questions and concerns.

• Manage incoming calls, emails, and faxes, routing inquiries to the appropriate staff member.

• Schedule service appointments and maintain accurate appointment calendars.

• Process customer paperwork, including intake forms, repair orders, and warranties.

• Track the status of repairs and keep customers informed of any updates.

• Maintain accurate and up-to-date customer records within the company database.

• Generate reports and perform data entry as needed.

• Prepare invoices and manage petty cash.

• Order necessary office supplies and maintain inventory levels.

• Assist service technicians with administrative tasks as needed.

• Maintain a clean and organized work environment.