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Job Summary

The Administrative Manager Intermediate of the MEND Ambulatory Care Unit (ACU) reports to the Administrative Director of the University of Michigan Medical Group (UMMG), and partners with the Medical Director and the Nurse Supervisor for overall performance and management of the MEND ACU. 
 

This position has dedicated effort to provide administrative leadership and operations management to the MEND ACU which is a moderately sized, complex outpatient clinic.  Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.
 

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

Essential Functions: 

A.    Care Delivery

Implementation of clinical care model, guidelines and standards of care at ACU levelImplementation of provider deploymentIdentification non-provider staff complement at the clinic/ACUReview visit/productivity data to identify potential revisions to the staffing modelOversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, and call activityPilot new care models to support UMMG goals in striving to achieve value-based care delivery to populations.
 

B.    ACU Operations

Supervision and direction given to operational administrative and clinical staff and engagement in their professional developmentOversees the day-to-day operations of the ACUEnsures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicableLeads onboarding of new providers and support staff into the clinicHandles hiring/discipline and firing of clinical support and admin staff in their respective clinicEvaluates clinical support and admin staff in collaboration with the triad leadership teamProvides feedback on operational issues involving providers in the ACUManages routine clinic operations (e.g., scheduling, billing, referral management, etc.)Provides feedback/supervision/support/performance evaluation of assigned ACU staffDevelop and oversee efforts to recognize and incentivize staff excellenceIdentify opportunities for quality improvement, and carry forward quality improvement, in all areas of ACU operations

C.    Collaboration with Centralized Support Services

Collaborate with IT for required support services at the ACU levelWorks regularly with support services functions to ensure operational goals are met

D.    Space Management

Monitor and allocate space utilization within the ACUsIdentify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

E.    Patient Care

Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementationAddress and follow-through with patient/family feedback and complaints including implementation and ongoing evaluation of appropriate process improvementsOversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)Collaborate with the Medical Director to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

F.    Clinical Performance 

Establish performance goals with ACU in alignment with UMMG goals Partner with the Medical Director to ensure clinical provider scheduling is consistent with UMMG operational principlesResolves clinical and operational problems at the ACU level

G.    Operational and Financial Performance

Communicate performance metrics regularly to provider and staff in the clinicsMonitor operational and financial performance metrics at the ACU levelIn collaboration with triad leadership, establish ACU level financial plan for upcoming yearPrepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed

H.    Core Responsibilities

Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines.Evaluates supporting function operations, identifying areas for improvement Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadershipRepresent UMMG on committeesAttend and provide leadership within the ACU Leadership and Site Leadership MeetingsFoster collaborative environment by nurturing team-based care in a positive collegial and professional mannerDevelop and communicate interpretation of Michigan Medicine/UMMG/ACS policies to staff, faculty, and outside agencies/groups as neededParticipate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetingsEngage operations oversight role over additional ACUs to support effective service line engagement across the enterprise.Required Qualifications*Bachelor's Degree in Health or Business Administration or an equivalent combination of education and experience. Demonstrated ability to facilitate team work necessary to leverage day to day operations.   Excellent interpersonal and communication skills.  Experience demonstrating progressively responsible operational leadership experience in a healthcare setting.  Demonstrated skill in change management.Desired Qualifications*Knowledge of the University of Michigan policies and procedures.  Experience with team building and incorporating Lean principles into daily work is preferred. Considerable administrative/supervisory experience in an ambulatory health care setting is strongly desired.  
 Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.