Job Title: Admin Specialist
Location: Leeds
Salary: £15.23 per hour
Contract: 6 months
Employment Type: Full-Time
Hours of work: 37.5 hours p/w
Shift Pattern: Monday to Friday, 8am - 4pm or 9am - 5pm
Type: Hybrid, 2 days in office, Tuesday/Wednesday & Friday
Start date: ASAP
Job Purpose:
The DC/DA Specialist role provides analytical and administrative support to internal and external customers, ensuring excellent customer service. Working within the Data Services agent function, you will liaise with customers and industry participants to ensure metered data is accurately obtained, validated, and estimated where required. This data is fundamental to supplier billing and industry settlement processes.
Main Responsibilities:
Query Handling
Ensure timely gathering of customer metering data either remotely or via a pedestrian metering agent. Liaise with suppliers and end consumers to ensure agents can access sites for hand-held reads. Work with industry agents to ensure the resolution of metering faults. Adhere to industry procedures for data validation and estimation. Investigate and resolve a range of complex issues or customer queries, ensuring satisfactory resolutions.Process Monitoring and Review
Analyse and report on process performance. Investigate process failures and recommend improvements to meet team targets.Process Change
Participate in process change implementation. Conduct testing and maintain process documentation to ensure efficiency and compliance. Promote an understanding of customer retention impacts within teams and departments. Collaborate with colleagues to improve business processes.Personal Efficiency
Review processes and team effectiveness to identify personal training requirements. Develop training programmes to address identified needs.Deliver Training
Provide formal or informal training for team members and new starters. Promote knowledge sharing and improve operational efficiency.Procedural Expertise
Offer expertise on various processes to ensure tasks are completed accurately.Workload Reporting
Provide scheduled feedback on workload prioritisation. Monitor progress and ensure performance standards are met.Role Dimensions:
Direct Reports: None Budget Accountability: None Scope of Influence: Deliver agent services in line with supply service levels and contractual targets. Ensure compliance with regulatory and industry requirements related to supplier responsibilities. Scope of Decision Making: Operate within an agreed governance framework to ensure metering performance aligns with legislative and regulatory requirements.Key Skills & Requirements:
Essential:
Strong customer focus with the ability to investigate and resolve complex queries. Analytical mindset to conduct data analysis and improve data quality. Excellent stakeholder management skills to build enduring relationships. Adaptive thinking style to make informed decisions. Ability to work effectively in a fast-paced, evolving market.Desirable:
Solid business and industry knowledge. Enthusiastic and passionate about delivering exceptional performance. Creative problem-solving skills to identify opportunities and solutions.
Company information:
This contract vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.
Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.
We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. Mwarren
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.