POSITION STANDARDS Associates degree preferred. 2 years of secretarial/medical setting experience or equivalent experience. Excellent interpersonal skills with the ability to engage at all levels of the organization. Demonstrates critical thinking skills, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. The ability to work with minimum supervision, set priorities, and follow through to accomplish results. Must be able to work independently as well as in a team setting. Must act in a professional and courteous manner with the public, patients, co-workers and providers even in difficult situations. Proven leadership and organization skills desired. Detail oriented with the ability to multitask. Medical terminology knowledge preferred. POSITION PHYSICAL REQUIREMENTS Anything listed here requires a pre-employment physical by Employee Health to determine if the employee is capable of meeting the requirements. Physical Activity: Upper Extremity: Push/Pull/Lift/Carry: PART TWO: FUNCTIONAL RESPONSIBILITY

 

Position Objective Organizes and directs clinic services and operations.

 

Performance Expectation Directly supervises and manages all assigned support staff. Oversees timely and accurate completion of support staff work. Ensures adherence to clinic standards, procedures and protocols. Assists in the review, development and revisions of policies and procedures. Oversees daily workflow of administrative staff; assures adequate staffing by determining staff assignments to provide coverage and optimize provider’s schedules. Assists in providing day-to-day management for various clinical and support activities. Oversees training within his/her area of expertise, which includes: identifying needs, developing training, providing/facilitating training, tracking training, and validating effectiveness of training. In collaboration with the manager coaches and counsels for performance problems. Completes annual staff performance reviews for assigned staff in a timely manner. Interviews and provides feedback on hiring new support employees, organizes orientation to train new employees in operational procedures. Participates in the Quality Assurance Program as needed. Functions as a resource to technology & operations in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations. Coordinates on-call and provider schedules. Orders and maintains appropriate levels of supplies and equipment. Proficient and able to perform all aspects of the various CSR duties with a high level of competence including scheduling, call center activities, inbound and outbound referral management, patient registration and check-out. Answers patient’s questions knowledgeably and refers patients to appropriate resources when necessary. Performs audits to review for complete workflow processes and patient flow, identifies key areas for improvement and staff training based on results. Provides support to direct reports regarding complex scheduling or patient administrative issues, works as a liaison between the clinics and other support departments to resolve questions and promote patient satisfaction. Provides coverage, support, and training for all other APD ambulatory clinics as/if needed. Other duties as assigned.