Founded in 1932, McLarens is a leading independent global insurance services provider with owned offices and operations strategically located in 45 countries around the world. With a focus on complex, commercial and specialty markets, McLarens provides loss adjusting, claims and risk management services, as well as auditing and pre-risk surveying. McLarens' global footprint enables it to provide streamlined consistent service to clients across the world, while at the same time delivering local expertise and responsive service. McLarens, expert adjusters have an average of over 25 years' experience, operating across a range of industries with specialties including: Agriculture, Aviation, Casualty, Crisis Management, Construction & Engineering, Entertainment & Contingency, Environmental consulting, Forensic Engineering, Forensic Fire Investigation, Global TPA Services, Investigation, Marine, Natural Resources, and Property services. For more information, please visit: www.mclarens.com

The Opportunity

We are looking for a skilled administrator to support our Adjusters and other roles with administrative tasks, enabling efficiency and accuracy in the handling of claims. The role is also responsible for supporting the operations team with client reporting requirements, claim data validation and general office administrative tasks. This role is based out of Brisbane. 

The Role

Responsibilities include, but are not limited to:

General office administration tasks and claims support including but not limited to: Set up and maintenance of stationery accounts and ordering as required Organise and manage office access and parking at each McLarens Australia location (including maintaining registers) Liaise with building management as required at each location  Coordinate set up and renewal of system licensing as required Assist with company client marketing activities  Compile, update and maintain client documentation and spreadsheets in McLarens systems Run compliance reports and ensure data integrity in McLarens systems Support courier/Australia post collections and deliveries as well as regular off-site archiving Undertake filing and archiving, including maintaining hard and soft copy files and preparing files for archiving as required Complete business card and clothing orders  Format reports in line with standard templates Ensure compliance with McLarens’ financial procedures, as appropriate Assist with McLarens Australia’s business travel processes, including: Maintain the Corporate Traveller database/portal including monitoring and appropriate use of travel credits Arrange travel for Adjusters and Operations staff as required, ensuring compliance with McLarens Australia’s Travel Policy Provide training and support to designated travel bookers across the business  Liaise with Adjusters and Support staff on missing claim data and compliance requirements  Maintain data quality by completing routine data audits  Coordinate and implement data compliance activities, in accordance with client requirements Support onboarding of new employees, including ordering and supplying PPE kits to Adjusters Prepare, publish and/or maintain shared colleague resources within Box, Sharepoint or another system as required Coordinate industry professional body registration and annual bulk membership renewal process (ANZIIF and AICLA) Assist and maintain dashboard reports to help the business achieve desired outcomes Manage client systems by providing account login information, supporting the offboarding process and highlighting areas for improvement  Assist Client Operations Manager by preparing, compiling client reporting, presentations, tenders and other ad hoc requests Duties and responsibilities may be varied to allow McLarens to respond to operational requirements Skills and Experience Demonstrated advanced proficiency in Microsoft Office programs, specifically Excel, Word and Outlook Proven ability to learn new technology and software requirements Previous experience in a similar role or in the insurance industry would be highly advantageous  Proven ability to multi-task, take initiative and manage competing priorities Strong attention to detail and problem-solving skills Proven ability to work autonomously and in a team Excellent communication skills, both written and verbal