Job Description
• Responsible in handling paper contract for specific customers

• Responsible in managing the logistic of policy delivery in different distribution channel

• Responsible in handling internal inquiry with internal customers

• Responsible in monitoring the contract check-in/out reports

• In compliance with Regulatory requirements with good quality standards

• Support management to maintain productivity/service improvement

• Support ad-hoc tasks to achieve desired results of business needs.

What we are looking for
• People-oriented with tactful customer service skills and good problem-solving abilities
• Self-motivated, well-organized, and attentive to details.
• Mature and able to work independently under pressure
• Good interpersonal, communication, and organizational skills
• Strong PC skills in MS Office, including Word, Excel, and, PowerPoint
• Proficient in both English and Chinese, both spoken and written
• Diploma/HKDSE qualification will be required
• Around 3-5 years of relevant work experience, preferably in the administrative operation

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement