Overview Build the Future At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide every day. We design intuitive and effective tools and experiences that maximize teachers’ time and students’ learning. Come and play your part as our new Administrative Assistant – Customer Services. What is this role about? As our new Administrative Assistant- Customer Services, you are responsible to provide administrative support including coordination of daily routine transportation for our customer service associates working overnight shift, coordinating meals, scheduling meetings, responding to correspondence, and maintaining documentation. You will act as a support to the assigned Customer Service team within our Noida office. Working hours for this role will be 04:30PM IST – 01:30AM IST (US Business Hours) What can you expect from the position? Coordinates the transportation to and from work for our employees that work overnight, manage the route planning, cab roster, escalations, complaints, and ensuring the program/policy is being followed with regards to safety of our employees. Coordination of providing meals for employees. Carries out routine administrative duties such as filing, maintaining records, organizing schedules, and data entry. Reconciles expense reports and updates information in databases and spreadsheets. Provides administrative support on departmental projects and processes, as assigned. Making travel arrangements for the leadership team. You should apply if: 5+ years of applicable experience working in a similar role for a BPO or KPO operation providing administrative or business support. Ability to work overnight hours (US business hours). Demonstrated ability to multi-task and apply attention to detail. Demonstrated organizational skills with proficient in verbal and written communication skills. Proficiency in Microsoft office (Word, Excel, PowerPoint) Why work for us? At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. A competitive salary, free meal coupons, free transport and an achievable bonus coupled with the opportunity to join a very successful team that focuses on making a difference. 48245