NY HELP Yes Agency Homes and Community Renewal Title Administrative Assistant 1 (NY HELPS) Occupational Category Clerical, Secretarial, Office Aide Salary Grade 11 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $46306 to $56743 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 38-40 State Street, Hampton Plaza City Albany State NY Zip Code 12207 Duties Description • Answers incoming phone calls from the general public and Agency staff. • Organizes, files, and scans appropriate Management Reviews as directed by Unit Staff.• Assists Asset Manager in preparation of daily and weekly reports, resident communications, and market surveys as needed.• Performs clerical tasks and general office duties including the use of office equipment, opening mail, completing travel vouchers for senior staff, using Outlook email, scheduling of conference calls, conference rooms, and maintaining the unit calendar; data entry; e-mail; preparation of correspondence.• Ability to acclimate and familiarize with NYSHCR website, Agency departments, and housing programs to direct the public and Agency staff to the appropriate information or department.• Answers and conducts follow-ups to the Manufactured Homes Program (MHP) email mailbox and MHP 1-800#;• Responsible for contact with the public, including park owners, operators, tenants and all general questions regarding the MHP; opening all case files, computer input, generation of letters to park owners or operators informing them of the noncompliance, and all pertinent case tracking;• Conducts follow up telephone calls to assist in the processing or resolution of complaint cases;• Maintains the inventory of office supplies, and requisitions new supplies as needed. • Performs any additional reasonably related duties assigned by supervisor. Minimum Qualifications QUALIFICATIONS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NON-COMPETITIVE MINIMUM QUALIFICATIONS:Two years of experience* in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. The selected candidate must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy by completion of probation.*MQ Substitution: Certification (e.g., IAAP Certified Administrative Professional) or associate’s degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.* Successful completion of the traineeship requires taking eight courses in the following competencies: Professionalism and Self-Management, Verbal and Written Communication, Interpersonal and Customer Relations, and Computer Skills and Technology. It must include instruction in each of the following topics: office organization and management; business writing; customer service; and Microsoft Word basics.COMPETITIVE MINIMUM QUALIFICATIONS:Must be reachable on the New York State Civil Service eligible list.70.1 TRANSFER QUALIFICATIONS:One year of permanent or contingent permanent service in an eligible title for transfer determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. The GOT-IT site will inform you if your title is transferrable.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration. Additional Comments Please provide a current resume (and typing test results if they are from within the past five years). Please note the vacancy ID in the subject line of your email when applying. If you are applying from Indeed, please indicate the location of the position and paste the job duties into your reply.**PLEASE NOTE: If you are brand new to state service, you will start at the hiring rate of this position which is $46,306.NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency. Some positions may require additional credentials or a background check to verify your identity. Name HR Telephone Fax Email Address job.opportunities@hcr.ny.gov Address Street 38-40 State St. Room 2N City Albany State NY Zip Code 12207 Notes on Applying Please provide a current resume (and typing test results if they are from within the past five years). Please note the vacancy ID in the subject line of your email when applying. If you are applying from Indeed, please indicate the location of the position and paste the job duties into your reply.It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume/email submission. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.**PLEASE NOTE: If you are brand new to state service, you will start at the hiring rate of this position which is $46,306.NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce which represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.