Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team.

Essential Job Functions:

Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented. Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts. Confirm caregivers appointments for orientations. Assist Human Resources with completing credential calls/emails weekly. Assists in weekly payroll process; including but not limited to Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately Review completion of care plan for accuracy and alignment with care plan. Communicate and collaborate with client and caregiver to address missed tasks, missed calls. Address EVV setup issues with office staff/OSH Rep. Review over authorizations and discrepancies with schedule. Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives. Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives. Ensures documentation compliance with local, state, and federal regulations as well as Agency policy. Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law. Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month. Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts. Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO. Initiate retraining of EVV training for caregivers when designated by office staff. Performs all other duties as required and assigned by OSH representative. Follows Open Systems Healthcare’s Policies and Procedures. Follows Federal, State and local rules and regulations pertaining to home care services.