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GENERAL DESCRIPTION:

The Administrative Assistant is responsible for providing administrative and clerical support to the Office of Disability Services, Tutoring, and Learning Support programs within the Camner Center.  This includes answering phones, monitoring and responding to emails in the departmental inboxes, assisting parents and students with questions regarding accommodations, tutoring, and ILI. This position reports directly to the Office Manager 

PRIMARY DUTIES AND RESPONSIBILTIES:

The Camner Center opens at 8:30 am Monday thru Friday. The Administrative Assistant is responsible for opening the office, checking the email and phone messages and responding to routine questions and routing questions to the appropriate individuals when needed

Greet visitors (students, prospective students, parents, faculty, and other administrators) and escort them to the appropriate person for assistance.  Monitor the flow of students in the Camner Center by announcing visitors or informing appointment arrival

Maintain office calendar and assists in making appointments within the Camner Center. Composes correspondence or selects standardized formats on behalf of the Camner Center

Provide customer service to students, parents, faculty, and visitors of the university

Participates in the hiring process for student workers. (Accepts applications, reviews resumes, participate in interviews)

Provide guidance to student employees to ensure proper completion of their duties

Input purchase orders into Workday system

All other duties as assigned by the Office Manager, Associate Director, or Director

Salary:

$19.00 - $19.41 per hour

Disability Services:

Review basic ODS policies, including documentation guidelines for requesting accommodations, with students and parents

Monitor case files through our online system, Accommodate, and provide parents and students with updates regarding the file review process

Assist students with questions regarding the online portal for submitting accommodations requests and scheduling exams

Provide support to the Accommodations Specialist with notetaking and running weekly reports tracking student uploads

Support the planning, coordination, and execution of final exams. ODS will open at 8am during final exams and is responsible for opening the office at 7:30am and preparing for final exams

Tutoring Services:

Assist students in scheduling appointments

Monitor appointments each hour through Navigate

Reconcile tutor/student no-shows in the system

Respond to questions from students and parents regarding tutoring and how to book an appointment

Support in coordinating final exam review sessions for students

Learning Support Programs:

Assist students with scheduling a learning specialist appointment

Answer general questions from students and parents about ILI and learning specialist programs

Assist students in checking-in for appointments

Provide information about academic workshops

WORK EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent

Clerical and administrative experience in an office setting

KNOWLEDGE, SKILLS AND ABILITIES (KSA):

Detail-oriented

Proficiency in Microsoft Office including Word, Excel, Outlook and Adobe Acrobat

Capability to learn new software applications

Communicate effectively in oral and written form

Ability to take initiative and work independently at times

Comfortable working in a fast-paced environment

Provide excellent customer service

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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