Administrative Assistant Date Posted: Oct 10, 2024 Requisition ID: 450964 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. About the Indiana Department of Insurance (IDOI): The purpose of the Indiana Department of Insurance is to protect Hoosiers as they purchase and use insurance products to keep their assets and their families from loss or harm. Consumers may need assistance with certain claim situations or just help in understanding how their policies work. Our other primary obligation is to monitor the financial solvency of the insurance companies domiciled in Indiana so that the legal promises made in insurance policies are honored. To these ends, our Department staff is committed to providing exceptional customer service for both our consumers and our companies, and to maintain a fair and objective viewpoint as we examine each issue and circumstance within our jurisdiction. Role Overview: The Administrative Assistant has key responsibilities in the medical malpractice, mine susbsidence, and political subdivision dedicated funds. In addition to primary duties, incumbant will become familiar with essential business operations and provide backup as needed. Salary Statement: The salary for this position traditionally starts at $31,668.00 but may be commensurate with education or work experience. Essential Job Responsibilities: + Review requests to add providers to the PCF database. + Do primary source verification of the providers license, ISO code and registration status with the IN SOS. + Enter providers with 99% accuracy or reject request within 3 days of receipt + Process and respond to inquires in the medical malpractice inbox and written correspondence + Assist Dedicated Funds Program Specialist with regular and legal appeals + Maintain statistics for provider enrollments and submit on weekly Tracking Report + Assist Division Director with special projects and provide administrative support to Dedicated Funds staff as needed; + Performs related work as required. Preferred Experience: + Experience interacting with colleagues and customers or other outside stakeholders + Working knowledge of Microsoft Word, Excel, and Outlook + Familiarity with basic insurance concepts + Familiarity with general business practices Requirements: + Advanced knowledge of English, written and spoken, and of correct grammar and spelling; + Extensive knowledge of customer service practices; + Strong organizational skills; + Ability to perform complex tasks and problem solve; + Ability to work under pressure and deadlines; + Ability to communicate PCF rules and other fund rules effectively to the general public or other agency personnel as needed. + Successful completion of the NAIC's course "Foundations of Insurance Regulation" within 1 year of hire date    Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes: + Three (3) medical plan options (including RX coverage) as well as vision and dental plans + Wellness Rewards Program: Complete wellness activities to earn gift card rewards + Health savings account, which includes bi-weekly state contribution + Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities + Deferred compensation 457B account (similar to 401k plan) with employer match + Two (2) fully-funded pension plan options + A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid new parent leave + Up to 15 hours of paid community service leave + Combined 180 hours of paid vacation, personal, and sick leave time off + 12 paid holidays, 14 on election years + Education Reimbursement Program + Group life insurance + Referral Bonus program + Employee assistance program that allows for covered behavioral health visits + Qualified employer for the Public Service Loan Forgiveness Program + Free Parking for most positions + Free LinkedIn Learning access Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] . The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application. Current Employee? 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