Job Title: Administrative Assistant Job Description Responsible for providing first-line support for PC-related problems by answering questions or resolving computer problems in person, via phone, or remotely. Provide training and technical assistance to end users as needed. Document processes and create knowledgebase articles used across the company. Install new hardware and software; review, monitor, and upgrade existing systems. Responsibilities + Respond to phone calls, emails, and personnel requests for technical support. + Identify, research, and resolve technical problems while ensuring timely resolution and follow-up. + Learn and utilize continuous improvement methodology to eliminate waste, improve accuracy, and build quality into processes and solutions. + Answer questions or resolve basic computer problems in a professional manner. + Provide assistance for hardware and software issues. + Diagnose calls to determine the level of technical assistance required. If unable to resolve the problem, transfer the documented issue in accordance with escalation procedures. + Support all user IT-related issues. + Train users in the proper use of hardware and software. + Document technical and non-technical solutions and processes. + Maintain IT equipment database. + Perform SAP password resets. Essential Skills + Technical support experience. + Troubleshooting skills. + 1 year of IT experience or a related degree. + Experience with ticketing systems. + Proficiency in password reset and software troubleshooting. + Hardware installation skills. Additional Skills & Qualifications + Ability to respond to technical support requests via phone, email, and in person. + Skill in identifying, researching, and resolving technical problems. + Experience in continuous improvement methodology. + Professional communication skills for answering questions or resolving computer problems. + Ability to diagnose calls and determine the level of technical assistance required. + Capability to train users in the proper use of hardware and software. + Experience in documenting technical and non-technical solutions and processes. + Ability to maintain an IT equipment database. + Experience in performing SAP password resets. Work Environment This position is 100% onsite as there may be a need to physically look at hardware/software. There are no planned work-from-home days. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.