Position Overview: Responsible for assisting in and supporting the day to day operations of Open Systems Healthcare by providing general support to areas including but not limited to; sales, payroll, human resources, recruiting, payroll, marketing, support for the clinical team. Essential Job Functions: + Conduct Emergency Preparedness Plan phone calls to caregivers and clients when the EPP is implemented. + Conduct shift confirmation phone calls weekly to confirm caregivers for weekend and holiday shifts. + Confirm caregivers appointments for orientations. + Assist Human Resources with completing credential calls/emails weekly. + Assists in weekly payroll process; including but not limited to + Review and remedy call dashboard/EVV related prebilling issues compliantly and accurately + Review completion of care plan for accuracy and alignment with care plan. + Communicate and collaborate with client and caregiver to address missed tasks, missed calls. + Address EVV setup issues with office staff/OSH Rep. + Review over authorizations and discrepancies with schedule. + Escalate over authorizations and discrepancies with schedule to appropriate OSH representatives. + Escalate conflicts, grievances, incidents, etc. to appropriate OSH representatives. + Ensures documentation compliance with local, state, and federal regulations as well as Agency policy. + Ensures employees are properly paid for travel time, orientation, in-services, etc. according to federal, state, and local law. + Assist with quarterly customer service surveys and document results according to company policy. Complete by the last day of every third month. + Complete follow up calls for investigations/grievances/incidents, within 24 hours of receiving the call, to collect all necessary facts. + Complete PHO forms with both consumer and caregiver during the first shift. Complete PHO follow up within 3 days of the original PHO. + Initiate retraining of EVV training for caregivers when designated by office staff. + Performs all other duties as required and assigned by OSH representative. + Follows Open Systems Healthcare’s Policies and Procedures. + Follows Federal, State and local rules and regulations pertaining to home care services. Requirements Required Qualifications: + High School diploma or GED equivalency, preferred. + Basic understanding of Microsoft Office. + Evidence of Tuberculosis screening that meets CDC guidelines. + Must have a reliable form of transportation. Preferred Competencies: + Able to work in a fast paced work environment. + Ability to effectively communicate externally as well as internally with all levels of the organization. + Focus on Consumer Needs: Anticipate, understand, and respond appropriately to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters. + Ability to handle confidential information in compliance with HIPAA. + Ability to handle sensitive information in a calm and professional manner. + Ability to lead change and innovation. + Ability to manage multiple tasks on a daily basis and manage time efficiently. + Public relations ability, interpersonal skills and professional telephone manner. Work Environment and Physical Demands: + This role functions primarily in a home office environment and has regular contact and use of laptop, monitors, printers. + The employee is occasionally exposed to a variety of conditions at consumer sites. + 30% or more travel time possible dependent on need. + Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. + Ability to perform tasks involving physical activity, which may include light-medium moving and extensive self-positioning.